Burger King Reviews Summary

Food Quality

Pros:

• "In general, the food is tasty."
• "The burgers were not delicious at all. No sauces, no taste and it's small."
• "Amazing food which was hot with quick service."
• "Food was hot and tasty."
• "The food is amazing, everyone that works there are polite."
• "Food was lovely, if a tad pricier than expected."
• "The Bacon Double Cheeseburger especially is like the holy grail of quick cook burgers."
• "Burger was absolutely fabulous and the fries were piping hot."

Cons:

• "Had a mocha which was almost like water. No chocolate or coffee flavor whatsoever."
• "The burgers were cold and the meat almost not okay and the vegan chicken nuggets are one of the most nasty things I have ever eaten."
• "The fries were good but the rest of the food very very very bad. It tasted like carbon."
• "Most of the food was cold. Only the chips and coffee were hot."
• "Microwaved, lukewarm burger with cold bacon on."
• "Terrible food, worst Burger King I've ever visited! Burger was lukewarm, bacon was cold."
• "The worst bugers I have had eaten in a burger king. Ever! Cold and vile."
• "Food was cold and tasteless."

Service

Pros:

• "The employees were helpful and quick to respond."
• "10/10 service, best bk not only in Scotland but in the whole of the UK."
• "Staff were all very friendly and great at their job."
• "Service was quick and excellent."
• "Staff friendly enough. Quick service screens easy to use."
• "Very busy, Prompt service & hot food."
• "Efficient service, for the French if you wanna try something new try the frozen Fanta or Coca Cola."
• "Outstanding service set out by staff to protect customers and help the NHS link potential cases of Covid-19."

Cons:

• "At least strive to employ someone who is polite to customers."
• "Staff was very unpleasant and rude towards customers."
• "The staff at this place will run you out of business very soon."
• "The staff at this store was quite unenthusiastic and it was clearly seen."
• "i went burger king in princes street ist thing they gave me wrong order i ordered somthing else and i said to them they reacted very bad the manager was so rude."
• "Refused to serve me water. Staff were polite enough but IMPOSSIBLE to communicate with."
• "Felt sorry for the staff was about 4 of them rushing around, it was so busy, place was a mess."
• "Waited 25 minutes on a burger and chips 😡 and I wasn't the only 1. A lot of people were complaining."

Cleanliness

Pros:

• "Nice staff, clean Burger King, food fresh and tasty."
• "Seating area and washrooms were all spotlessly clean."
• "Very clean with screens. Very kind lady walking around cleaning and helping you with seating, she was brilliant."
• "The restaurant looked nice and clean too 👌"
• "Premises was clean and tidy staff on the ball and helped me with pram."
• "The Princes Street restaurant is clean and tidy."
• "Very good! Although very central, in the middle of Edinburgh, it is kept exceptionally well."
• "Considering its on Princess Street and very busy, the service was quick, shop as well as the toilets were clean and tidy."

Cons:

• "But despite all the control measures, the washrooms were an utter mess. No toilet paper, hasn't been washed or mopped from a while."
• "The tables and the floor were veryy gross."
• "Dirty tables and toilets in need of stocking - understandable if busy but was only a few tables seated."
• "Absolutely horrible place. About 3/4 of the tables in here looked like this: (Picture attached) (It's so dirty in here)."
• "Another customer commented on the lack of toilet paper in the female toilets."
• "The place was full of homeless searching for things inside and keep flowing, however the staff tried to speak to them politely but i did not feel safe or confortable!"
• "Tables where not cleaned very well after use."
• "This place is a joke went in and the que was an unorganized mess not knowing where to stand cause people were standing in different places."