The Ballencrieff Reviews Summary

Food Quality

Pros:

• "Food was lovely, we had the sharing platter and Leanne the chef made ever lovely, my favourite is the Katsu chips."
• "Food was fresh and tasty, all staff were very friendly."
• "Had a delicious lunch, enjoyed sharing platter and various small bites. Couldn't fault the food from Dory and Josh."
• "The food was AMAZING and the service was even better!"
• "Food is of high quality and low enough prices, great job from Chefs leanne and Dory!"
• "Food was very tasty and served quickly."
• "Food was absolutely delicious our server Pamela was very friendly and smiley great well done to Leanne in the kitchen overall very happy with the service."

Cons:

• "An obvious chain pub with nothing outstanding... food was a touch bland."
• "Was in the other day with a friend and have to say it was possibly the worst meal I’ve eaten in my life."
• "Food was inedible. Myself and a colleague popped in for lunch. I got Balmoral Chicken which was cold, vegetables were over cooked and the mash potato was hard and lumpy, I left most of it."
• "But what rattled me the most was the food itself, if you could even call it that. Bland, unappealing and overpriced."
• "Staff are friendly and welcoming but the food is poor quality and tastless."
• "The haggis was full of gristle ( enough to stop her eating) and the supposedly whiskey sauce was not whiskey sauce won't return again."
• "Long delay in food being serve and food was disgusting. A 8 year old could cook better."

Service

Pros:

• "Had a smashing last minute lunch at The Ballencrieff! Food was tasty, great value and the service from Pamela was awesome!"
• "Definitely going to be back."
• "Highly recommend this place is the beat I've been to this year so far.thanks again."
• "Came into Ballencrieff on Saturday afternoon and the atmosphere was great."
• "A lovely lunch this afternoon, food was hot and prompt, and there's ample space to get dad's electric wheelchair at the table."
• "Fantastic Sunday lunch with the family. Food was amazing, staff were super, totally value for money, full belly’s and everyone happy."
• "Best costumer service. I come here nearly on a weekly basis and am always greeted with a friendly face at the bar pamela."

Cons:

• "Will never go back I’m afraid."
• "An obvious chain pub with nothing outstanding. Ok selection of drinks but all a bit predictable. Service was a bit all over the place."
• "Most of the staff lacked basic communication skills, probably because they aren't English."
• "Not all of us were 18+ so we were all asked to leave as a group and had to take our food to go as it took them nearly 2 hours to cook a 3 burgers, 3 sets of fries and 1 set of onion rings."
• "Oh and another thing, Horse racing on TV full blast, really, when u have people dining!!!!"
• "My daughter and her friend (18 + 17) went for a meal and were treated appallingly!"
• "Based on this experience we won’t be in a rush to come back."

Atmosphere & Decor

Pros:

• "Went on Saturday night so there was a dj playing, good atmosphere."
• "Very friendly atmosphere."
• "Good food and drink."
• "Definitely will be back."
• "Came into Ballencrieff on Saturday afternoon and the atmosphere was great."
• "Good value for money."
• "Warm friendly atmosphere."