Address: Old Luss Rd, Balloch, Alexandria, G83 8QW, United Kingdom
Phone: +441389656070
Rating: 4.1
based on 497 reviews.
Accommodation
Pros:
"The rooms in the Inn are spartan, but clean and serviceable."
"The room was warm, cosy and spotlessly clean."
"The room is well appointed and shower is lovely with a comfortable bed and we had the best nights sleep."
"Rooms were mostly tidy, had good air conditioning and comfy beds."
"Room is very nice and clean, just wish the pillows were a little bigger. They are comfortable though."
"Overnight accommodation was clean and comfy too."
"We were there for one night. The rooms are very nice and spacious."
Cons:
"We also experienced some noise and there was a strong smell of cigarette smoke on the Sunday night."
"Management are no help at all trying to get a refund, stalling at every turn."
"The room had the bare minimum of furniture, one night is plenty in the hotel."
"Room was comfortable enough and clean, but wasn't made up every day despite requesting this."
"For a family friendly hotel, an extra bed in a crammed room was disappointing."
"The mattress was so soft that it was not possible to sleep, we got 1 big and small towel, there was no shower gel inside."
"Absolutely overrated. For two nights for two person I paid 280 GBP."
Food Quality
Pros:
"We enjoyed our food and drinks."
"Club sandwiches were delicious very reasonably priced nice relaxing atmosphere with lovely outdoor seating perfect for the lovely sunny day."
"Meat was melt in the mouth."
"Food was delicious, we did have 3 courses as it was a treat!"
"Food was wonderfully cooked as usual."
"The food was amazing 10/10 hunters chicken and mix grill best we have had."
"Food was excellent and the overall experience was very good."
Cons:
"At dinner food was a total disappointment - burgers and fries were cheap frozen stuff, bland and anonymously cooked."
"Carvery was all dried up."
"Food was terrible. My Hunters chicken was cold."
"The rocky road sundae seemed to be missing some of the elements of a rocky road, was basically ice cream with chocolate cake!!!"
"Food was a bit disappointing. Had to return soup as it was lukewarm."
"Their carvery meals looked fine but my steak lunch was awful."
"Food was awful, had carvery which was tasteless and had to forced down from the first mouthful."
Service
Pros:
"Our server, Chris, was so friendly and helpful and the food was lovely too!"
"Staff were very friendly and all covid regulations appeared to be adhered to."
"Staff very friendly and attentive."
"The morning wait staff member was great, she was efficient & cheerful."
"The staff were so friendly and helpful, especially Eva."
"I was served by a lively young woman called Kim. She was prompt in serving me despite it clearly being a busy night she was very friendly and professional."
"The staff were excellent... both Holly and Chris were ever so helpful, pleasant and efficient throughout our booking."
Cons:
"Arrived at 7pm..waited 10 mins before we were shown to our table."
"Stood for ages waiting to be seated."
"Two Very abrupt unfriendly female members of staff made this is a first and most definitely last visit."
"Staff seemed nonchalonte and uninterested- maybe the hot weather."
"When we were there people had to wait a long time to check in."
"Also had to wait at the bar for 10 to 15 mins before being served, they weren’t busy just no staff serving."
"The poor service makes this one of the worst places we have ever visited...food was cold & terrible."