Hub St Ives Reviews Summary

Food Quality

Pros:

• "Great food, friendly staff and lovely atmosphere."
• "Finally, a decent burger in St Ives and a chef that knows to toast a burger bun!!"
• "Lovely views from this place, and of course incredible food, can definitely recommend the burgers and nachos, they were next level."
• "The Hub fry was delicious and the ingredients were fresh and good local quality."
• "Both sets of fries were excellent and delicious, I would recommend the sweet potato & mother clucker fries."
• "The beef was super fresh with plenty of gherkins and the blackened corn is nice and juicy."
• "The food was amazing, the mackerel (Mack Daddy) was cooked perfectly and there was a generous portion."

Cons:

• "The food finally arrived 1 hour 45 after ordering and was honestly nothing special."
• "Food is average fried food but expensive, this place is only good because of the location."
• "Food was OK but over priced. 2 people, 1 drink each, a burger each and a portion of chips to share £44!"
• "They don't have the loaded fries anymore, and the burgers are just a bit plain, could be so much better."
• "The burgers were rather meh; patties were overcooked (dry) and even the brioche buns which *looked* amazing were actually disappointingly dry."
• "The gluten free burger buns were like crumbly old cake and the burger was like a bit of roadkill that had been left in the sun all day, total rip off."
• "Ordered Jerk Chicken burger...very disappointed as no spice whatsoever. Very bland indeed."

Service

Pros:

• "Front of house staff now they were five stars they answered the questions we had and also very helpful and friendly."
• "Our waiter was brilliant, attentive, friendly and professional."
• "Staff works hard, you can see they are tired due to middle of season but they keep smiling, they are nice and friendly."
• "Exceptional service and attention following an impromptu birthday lunch for 12 people."
• "Service is always friendly and polite in any Hubbox I’ve been to, and this was no exception."
• "Staff super helpful... Natalie was the best!. What a great service."
• "Service from Richie was exceptional."

Cons:

• "Service, whilst friendly enough, was appalling, especially in terms of unacceptable waiting times for drinks/the bill."
• "The service was friendly and helpful but unfortunately also a bit slow."
• "Unfortunately the service didn’t match up to the great food :( we waited 5 minutes to even be spoken to at the hostess area, no eye contact and hostile responses after we politely asked a question about being seated… the service was slow and we had to walk up to pay…"
• "We had a long wait time for our meal."
• "Service was diabolical, waited ages for order to be taken, food and plates cleaned fairly quickly."
• "Service could have been slightly better, we were left waiting in the rain whilst there were lots of empty tables."
• "But the service is ridiculously slow."

Atmosphere & Location

Pros:

• "Great service, great food, great view, what more could you want?"
• "The main selling point here is the view, especially if you can get a table on the balcony."
• "Went in this place for food and drinks atmosphere was great."
• "Nice views of St Ives harbour straight outside the windows upstairs and down."
• "Great meal with fantastic views from the balcony."
• "Excellent seating on the upper balcony with fantastic view of the harbour."
• "The views are among the best you can see of St. Ives and the atmosphere and staff is inviting for date night and family dinners."

Cons:

• "Got turned away by a ginger lad 'whole place is booked out' yet at least 60% tables were empty including out the front."
• "Parking is a nightmare around the area, only one car park and you have to wait for a space....you could be waiting 15-30 minutes!"
• "One thing that spoilt it was a group of French people also dining on the balcony, who despite the signs decided it was fine to all smoke!!"
• "Treated like children, we were sat right in the back corner of the restaurant, with lots of tables free towards the front and more importantly the view."
• "There was a dog barking regularly which was infuriating."
• "A walk-in was sat next to us, on a table that was still dirty with plates and glasses from previous customers."
• "We visited at lunch time and had to wait about 5 minutes to be seated - several servers walked straight past us and didn’t even make eye contact."

Value

Pros:

• "Good value for money."
• "Blue light card discount made it better value."
• "Decently priced food that's hot, tasty and large portions."
• "Great service and 2 really good and well priced Cocktails 12 quid for 2!"
• "Prices are middle of the road and what you'd expect for right on the harbour."
• "Fantastic service, great food and plenty of it. Speedy service with a smile."
• "Fantastic location and great food and drink."

Cons:

• "Food was OK but over priced. 2 people, 1 drink each, a burger each and a portion of chips to share £44!"
• "It's quite expensive now, but to be expected given the location. £170 for six of us but that included alcohol."
• "The pint of coke I ordered was probably only about half a pint with so much ice in it!"
• "It came in over £100 and I thought this was super expensive."
• "Highly disappointing for a a ~£20 roll."
• "The price can quickly add up to be quite expensive with chips, sauces, toppings, sides, etc."
• "Warm Sauvignon blanc, not cheap £31 bottle."

Cleanliness & Maintenance

Pros:

• "Service was fabulous, restaurante was extremely clean and well layed out!"
• "Every staff member that we encountered was friendly, happy, polite and made a fuss of our dogs."
• "Staff were helpful, cheerful and very welcoming. Highly recommend The Hub and will definitely return on any future visits to Cornwall."

Cons:

• "The table seemed to have this sticky residue, which I think is left by the antibacterial spray they use and should look for one that is suitable for wooden table."
• "The bathroom also seems like a forgotten part of the place. There seem to have black mould the the toilet seat hinges, and the sink had more hair in it then a hairbrush and sand in it then the beach."
• "The ladies toilets were absolutely horrific, and I mean public toilets in St Ives would have been cleaner choice, every single cubicle was so dirty."
• "The seating area felt a bit grimy too."
• "When the food eventually arrived at our table, the chips were cold, burger luke warm, and Mussels inedible."
• "One of the glasses was dirty."
• "The onion rings were very oily and the burger was over done."