"Our hotel the holiday inn was great very clean and beds very comfy their food was great also."
Cons:
"The room 155 we had was compact double, the windows were difficult sash old type difficult to open once closed, wardrobe was sliding mirrors off the tracks, a lot of noise to open and close."
"In the Jury's hotel rooms were really cold as our heating wasn't working."
"Absolutely filthy! The room was so bad I had to sleep on top of my own towel."
"Was not impressed with the Trecarn hotel I picked for our trip had to pay extra to move to Riviera hotel."
"The Rivera hotel seems a lot better, your miles away from the town, no view from window, scaffolding."
"But the hotel is very rundown smelly and damp and carpets are very very dirty everywhere is needed clean and painted."
"The hotel The Norbrek in Blackpool is the worst I have ever stayed in. Room dirty, cigarette ends in toilet despite being a no smoking room and newly cleaned."
Food Quality
Pros:
"Had a fantastic few days."
"Having everything included and reserved seating makes the trips so much more enjoyable."
"The food was delicious, just as good as a first class restaurant."
"Our evening meal and breakfast were both absolutely delicious."
"Amsterdam was fab, the boat was so enjoyable with amazing entertainment and food. Cabins were spotless and comfortable."
"The full day trip to Betws-y-coed, Llanberis, and Caernarfon was really enjoyable."
"The hotel the New Loretta was great. The breakfast and dinners were good."
Cons:
"Advertised there would be entertainment none at all and the bar closed at 10.15."
"The food itself was disgusting, small portions and no veg with the meat."
"The dinner was disgusting the choices were cheap chicken thighs or drumsticks and fish done in a watery liquid looked disgusting."
"Twice I've been on mystery trips and stayed at holiday inn to have disgusting food served, totally inedible."
"The hotel was clean but the food was disgusting, Saturday evening meal was awful, the young staff were always polite but badly under trained."
"Had Xmas @ Blackpool Georgian Hollies great entertainment & service, close to Tower & shopping, that's the good 😊 the bad, food awful!! restaurant below ground level & cold, more like a work's canteen!! rooms ok & clean but poor heating!! lifts temperamental, very poor!!"
"We didn't get 5 nights as the day we were at Rome we were told no dinner."
Customer Service
Pros:
"The bus tours were great we were all more than happy with the visits to Liverpool and Chester and the added bonus of the Lake Districts stopover."
"Our driver Richard he had a good sense of humour and personality which made the trip special."
"Our driver Dougie was great; really friendly and an excellent driver."
"Our driver for the break was Declan a well presented and polite man at all times. A real asset to the company."
"Nice little treats from him was a lovely gesture and would highly recommend them for a holiday."
"Our driver Danny was the perfect coach host and fab driver, very knowledgeable."
"Cannot fault anything at the Hotel value for money and more."
Cons:
"This was my first time travelling with Caledonian with a few disappointments."
"I honestly wouldn't come back here."
"Only down side was Sunday visit to Helensburgh and Lomond shores but unfortunately think it's the sign of the times."
"It was not the holiday I expected."
"It was so tiring I don't think I'll do it again. We were tired throughout our holiday."
"Was told to contact customer services. 3 days later I've heard nothing."
"Only complaint is that some drivers talk too much and wrongly think they are comedians. Jokes about women drivers and wives spending their husbands' money haven't been acceptable for 50 years or more."