Kawasaki Autorama Ltd Reviews Summary

Customer Service

Pros:

• "Absolutely amazing service from Brian."
• "Brian was fantastic and made the purchase so easy."
• "Great service from Brian who was extremely helpful."
• "Can't fault the experience of being there, staff very friendly & professional."
• "Brian was great to deal with and the whole transaction was very smooth."
• "Brian arranged the delivery for me. So far so good, great communication."
• "They made buying my bike seamless and easy, aftercare was excellent."
• "Brian has been fantastic in helping me with my latest purchase."

Cons:

• "No greeting from the staff when I arrived, no acknowledgement while I was browsing."
• "Called in today feeling in the zone to buy... walked round, no interesting or approach from anybody."

Delivery & After-sales Support

Pros:

• "Bike was delivered yesterday absolutely spotless."
• "Bike came as advertised, couldn't be happier!"
• "Received my bike within a couple of days of transaction going through."
• "The bike was exactly as described/pictured and I am extremely happy with it."
• "The bike was delivered (Scotland) and is perfect."
• "The delivery was also exceptional with a full explanation to how best care for the bike."
• "Even after I agreed to purchase Brian then went the extra mile to sort out a private Reg."
• "Received great service at this place... Brilliant service which helped me out greatly."

Cons:

• "Tried to buy a restriction kit... quoted me £120 and told me if they didn't fit it, it was illegal."

Product Quality

Pros:

• "Just rode home 60 miles and the bike was faultless."
• "Unfortunately the bike had slightly warped front discs. These were replaced without fuss."
• "Bike was all ready for pickup at the time I arranged with enough petrol."
• "The bike is probably better than described."
• "The bike was sparkling and the driver was a genuinely nice guy."
• "All of the promised work was carried out on the bike and more."
• "My bike arrived in perfect condition."
• "The whole process from negotiation to delivery was very smooth."

Cons:

• "However after a couple of weeks of owning the bike I noticed that the water pump seals had failed."