North Cornwall Motorcycles Reviews Summary

Customer Service

Pros:

• "Steve the owner was so helpful and accommodating."
• "Mike was great and had all the relevant information, even a small glitch with the number plate was sorted straight away."
• "Steve gave us a very fair price for our bike after an HPI check showed it to be an Insurance Write Off."
• "North Cornwall Motorcycles was the nearest RE dealer so I took the detour. Fixed it within 10 minutes while I enjoyed my complimentary coffee."
• "They replaced all the necessary parts with genuine KTM parts, at a very favourable price."

Cons:

• "No response to sales enquiry."
• "NCM try to tell me the nut is an 'aftermarket' nut and that it is impossible to remove said nut without causing damage."
• "Unfortunately due to personal circumstances I had to return the bike for which they gave me a good price. I will definitely return in a few months to purchase another from them."
• "Bike was sold to me with a New MOT but when the bike was delivered the indicators did work correctly, how can this be??!?"

Product Quality

Pros:

• "The bike had been stood for some time and needed extensive recommissioning to run properly. The dealer took great care to ensure everything was working just as it should prior to delivery."
• "Loving the new bike, it’s got a full service history from NCM."
• "They replaced my rear brake pads in about 20 mins whilst I waited. Great service! Highly recommend."
• "I'm happy with my purchase and will happily buy off them again- when I'm ready for an upgrade."

Cons:

• "I found the chain and sprockets were well past their best."
• "My rear tyre was 8 years old, and the fork seals they said they replaced are leaking just 4 months later."
• "The bike was low on water and brake fluid, and the choke did not work."

After-Sales Support

Pros:

• "It turned out to be an excess of grease on one of the relays((common problem). As it was just a quick plug in and check I wasn’t even charged."
• "The charging issue was unforeseen, it could have happened to anyone. Mike was only too happy to get the bike back on the road under warranty."
• "The service has been great, quick to answer all my questions and very fast delivery."
• "Got a great range of bikes to choose from. Excellent."

Cons:

• "The day after collecting my new (to me) RE Bullet (which was all a bit of a rush at the time to get home) on close inspection I was disappointed to find the chain and sprockets were well past their best."
• "Had to take to another garage to have work done. The owner of ncm eventually said he would pay for the work but never did."
• "I spoke to them 1-2 weeks later and arranged to collect my bike on Tuesday morning @ 10am and the bike looked great, but been told the mechanic wasn't there."