Nando's Southend Reviews Summary

Food Quality

Pros:

• "Food is tasty."
• "Food was good, hot and quick!"
• "The food was so tasty like I’ve never tried it before."
• "The chicken was spectacular succulent, fresh and with beautiful nostalgic NANDOS sauce slavered on it to make a beautiful experience."
• "Had a very tasty meal here, chicken was super juicy."
• "the food (especially the chicken) was nicely cooked and very tasty."
• "Food was really delicious and at a good price."

Cons:

• "the chicken was extremely dry."
• "Very poor. Chicken portion size since I last visited is less than half it was and dry as hell."
• "Food quality wasn't great and not notice any difference to ordinary super market food."
• "The food was bland even for nandos, I ordered medium spicy and it was plain ish."
• "The stuff I had today was so small, dry stale and tasteless, was NOT Farm Raised Free Range."
• "The chicken on bone was disappointing. It tasted giving one the impression they forgot the marinating part."
• "The was really dry and cold not to standard l know and used to."

Service

Pros:

• "Nando’s offered me my meal for free and I really appreciated it :)"
• "Lovely experience! All the staff here are always smiley and lovely."
• "Absolutely wonderful staff, really appreciate the way they handled the covid situation and kept everything clean."
• "Staff are excellent. Guy on the door was very friendly and helpful."
• "They apologised and made us replacements, very good service."
• "The staff were very helpful and attentive."
• "Staff were really friendly, it's a cold night and they immediately made sure that I was sat in a chair where the heater was. The food was cooked perfectly and came out really quickly."

Cons:

• "It seemed it was an effort for the young girl at the till to take our order, most unfriendly."
• "Really bad service from the minute we walked in as a family of 3 it was not a welcoming atmosphere."
• "awful. didn’t have the courtesy to tell us half our meals would be 30 minutes behind the other half."
• "it was really bad service today has put is off of coming back to this restaurant maybe for good."
• "The customer service of some of your staff is terrible my friend had one staff member in a day dreaming like daze nearly walk into him."
• "One lady, who clearly doesn’t like her job, slightly put me off coming back."
• "It took a long time for the staff to find the order and several revisits to me to find out what had been ordered."

Ambiance

Pros:

• "Restaurant was well decorated, nice atmosphere."
• "Asmoshere is good but often popular so may be noisy, but managed well by staff."
• "Really great ambience. Food is great as expected at any Nandos."
• "Absolutely wonderful atmosphere on stepping into the space, welcoming staff as well as politeness."
• "Very clean and a great casual atmosphere."
• "we enjoyed the food and atmosphere."
• "Best service best food and best atmosphere."

Cons:

• "It was cold and I had 2 small children with me."
• "Went in. Loud music blaring. Two waitresses staring at laptops. I sat down. The place was empty. The table felt unclean. THE MENU felt clammy. The food was so overpriced."
• "I wouldn't bother as it was so noisy."
• "The sauce bottles were watered down. It smelt open sewage outside, was very off putting."
• "Loud music blaring."
• "Pretty poor experience. Nearly 40 minutes for the food to arrive but wasn't warned when we arrived."
• "Just not sure about the concept of getting all your own tableware, condiments etc and tables weren't being cleaned very quickly or thoroughly."