Urban Beach - The Glass Pavilion Reviews Summary

Service

Pros:

• "Staff were friendly, helpful and efficient."
• "We found the staff friendly and helpful."
• "Good service in a great location with wonderful views."
• "Friendly and efficient staff. Will definitely return."
• "The staff are very friendly and attentive."
• "Thank you to all the staff for their service, attentiveness and friendly smiles."
• "The staff here always make you welcome and get you seated and served very quickly."

Cons:

• "Not what it used to be. Wasn't that impressed by the service, I might have just served myself for all they did."
• "Although the staff were friendly and the food ok, the whole experience was a shambles."
• "The service was under par- not very friendly at all."
• "Overpriced menu and poor service."
• "The service is gob-smackingly awful to the point of being condescending, abrasive, derisive and plain and simple RUDE."
• "Poor service, a staff that doesn't seem to care and is there just to take their money."
• "Very poor service. Took 25mins to serve 2macheeses and a chicken sandwich."

Location & Atmosphere

Pros:

• "Really nice atmosphere outside with the beach view."
• "The location is fantastic with great views overlooking the beach and sea."
• "Prime position on Broughty Ferry esplanade overlooking the river Tay estuary."
• "Great location overlooking the firth of Tay."
• "Beautiful location, friendly staff, quick service, lovely food."
• "Enjoyed lunch here today. Beautiful interior and a gorgeous beach view outside."
• "With a superb location beside Broughty Ferry's famous beach, this restaurant fits the bill perfectly."

Cons:

• "The front porch was full so we opted for the rear garden which wasn't nice."
• "Everything was dirty from the glasses to the tables, floors even the seats - would hate to see the state of the kitchen."
• "Lovely view and situated in an ideal spot but standards inside poor."
• "It’s a real shame a place with such an excellent location can be so badly run."
• "One would think it would be a great place to go to, as the location is excellent, close to the sea and a good outside area. However, tables were not cleaned, slow service, and poor value for money."
• "Staff are very abrupt and short and cant be bothered."
• "Do not come unless you like very low quality food."

Food Quality

Pros:

• "Good service in a great location with wonderful views. Food was good, burger, but nothing special for the cost charged."
• "Had an itison voucher for here and wasn't disappointed. Food was lovely."
• "The food was fantastic. I had the fish butty which was served with coleslaw and fries and it was delicious."
• "The haddock and chips were superb and the kids' meals were generously portioned and to the same high standard."
• "A wonderful place for lunch. All the food was delicious and the atmosphere was so friendly."
• "The food is really well presented, very generous portions."
• "Fabulous food we had steak and it was perfection."

Cons:

• "He mixed up my order and got it wrong by accident... although it was very salty."
• "Bacon roll, roll was cheap dough."
• "Their sourdough bread was definitely NOT sourdough."
• "The macaroni was pasta without the sauce, just melted cheese and curled up at the edges."
• "Mould on the caprese flat bread. Fish had funky smell and batter looked so pale you could see through it."
• "Food was awful, plates were cold food was lukewarm and my husband and i had scampi, cut into this and water squirted out, tasted off and was not cooked properly!"
• "Overcooked salmon full of bones. Tasteless potatoes and green beans."

Value for Money

Pros:

• "everything was affordable thought it was going to be super expensive, Groupon vouchers are available as well and we'll worth getting."
• "Very acceptable prices too."
• "Food arrived within an acceptable time and was very good value for money."
• "It's not a cheap place but very reasonably priced."
• "Visited this lovely place for a meal with a friend and found this place friendly and good choice of food and very reasonably priced."
• "Prices were just a bit on high side but not extortionate."
• "Good service from the off, reasonably priced with attentive staff."

Cons:

• "£3.50 for a tiny portion of chips! The extortionate prices and poor hygiene spoilt our lovely outing."
• "Portions were small and overpriced."
• "But it was expensive and I wasn't too impressed with the ginger beer and pineapple mocktail or the vegetarian sharing platter."
• "A cappuccino is £3.95 which I consider high for the service."
• "It is quite expensive for drinks, but that is to be expected in Broughty Ferry."
• "Too hot chips, too cold burgers, the taste of the coffee was cheaper than McDonald's, service too slow for 2019, dirty inside dirty windows/tables/floors."
• "Not a place I recommend except for the fabulous views."