Lancaster Launderette & Dry Cleaners Reviews Summary

Service Quality

Pros:

• "They make sure everything is cleaned to specifications with grace and kindness."
• "Great service, dropped off a large load of washing and picked up again at the end of the day."
• "Sometimes, the service is provided with love, care and passion."
• "The staff was extremely helpful and kind!"
• "The best customer service I've received in London."
• "The service beyond expectations."
• "Exceptional service, on time, and with a smile!"

Cons:

• "When I used this laundrette, staff was absolutely impolite."
• "The person in charge of the launderette doesn’t even want to provide his name."
• "The staff is incompetent and rude on the phone."
• "Manager constantly moaned that I shouldn't overload the washing machines."
• "I left my clothes to be washed and dried and paid £30 for the service... most of my clothes were NOT washed at all."
• "I witnessed the worst customer service imaginable in this place."
• "The reason I left your shop as you asked me can I read the receipt."

Price and Value

Pros:

• "The price was very fair."
• "Additionally, it is superbly priced and was cheaper than many places I’ve been to."
• "Great service at an affordable price."
• "For the price, location, and service, this launderette is unbeatable."
• "The prices were very reasonable, much less expensive than going through the hotel."
• "Prices are very fair for inner-London and my clothes turned out great."
• "Super good laundry service at very reasonable price."

Cons:

• "However it was 9 pounds for a 15 min cold wash with soap and 30 min dryer..but maybe that's normal in the UK?"
• "The price of this laundrette is ludicrous!"
• "Far too overpriced, it cost £71 for service wash which usually costs around £30-40 elsewhere."
• "20 pounds for 2-3 kg of dirty clothes doesn't seem very fair to me."
• "I’ve never paid more for laundry in my entire life - I was shocked my tiny load was 17 pnds."
• "But I did a self service and they ended up charging me £30 😞😞😞 that is WAY TOO expensive."
• "Dont be fooled. Had a small bundle of clothing to clean and the male owner came out telling me to use two washes."

Ambiance and Facilities

Pros:

• "Fabulous music, interesting books, great homely food at very reasonable prices."
• "They have a delightful range of pastries and coffee that made the wait so much more enjoyable."
• "The machines were spotlessly clean and incredibly efficient."
• "The place also had a lovely little cafe where you could sit and wait."
• "Very cosy with Elvis and Sinatra playing in the background."
• "The place is very well kept, clean, and air conditioned."
• "Calm, warm atmosphere."

Cons:

• "I felt uncomfortable there as if I was in her way and I would get a look sometimes as if to say you shouldn’t be here."
• "His shop was trashy with old equipment. Not every clean."
• "The place is a disgusting, and does not seem fit sell, let along make fresh food."
• "Coffee shop being renovated at present."
• "I had to take them to another place to get re-washed! Because who wants to smell of damp for a week?"
• "After 30 min in the dryer everything was still damp more than dry."
• "I was asking him if they are 80 dollars for both he said can I read ? What is the explanation to tourist."

Staff and Management

Pros:

• "Highly recommend this laundromat as the owner was very skilled with laundry and helped us with the washing from start to finish including sort and folding our clothes."
• "The gentleman working the front cafe is very nice and the lady in the laundromat area is super friendly & helpful."
• "Both ladies there were so nice."
• "Elvis, the owner is a good sport, very helpful and well versed in history."
• "Elvis and Aty are always helpful and have great laundry tips to make sure everything comes out clean and dry."
• "Elvis’ service and hospitality are the best."
• "The owner could not have been more friendly and helpful."

Cons:

• "AVOID AT ALL COST! Went in to get a sandwich and ask repeatedly if I could pay with card."
• "The staff never wanted to let me talk to the manager or the owner, nor give me their name."
• "AVOID! The proprietor was rude."
• "Super lovely owner... but instead he just ripped me off."
• "I would deffinately never go their again and ive also reported him. STAY AWAY HE HIS A HORRIBLE INDIVIDUAL.!!!!"
• "The man at the laundrette does not understand good service and charges you £5 for wash when it is £4."
• "Only a clown on the phone telling me to do things for him and then disappearing or hanging up the phone."