The Lobster Shack Reviews Summary

Location & Ambience

Pros:

• "The restaurant is next to the beach and it was a very relaxing place to be in."
• "Great place, tucked away from the main busy area, right next to the beach / harbour with some lovely views and a much needed breeze on the hotter days."
• "Its location is unbeatable as you can sit directly at the water while having your fish&chips."
• "Lovely place to eat and drink with a fantastic sea view."
• "Got a table with amazing sunset views. Breathtaking."
• "Such a nice vibe here - there is live music on Friday and Saturday lunch times."
• "Nice views, warm atmosphere, hot fireplace which is amazing when it is so cold outside."

Cons:

• "The athmosphere of the restaurant is no so great, doesn't feel very welcoming."
• "Unfortunately, it takes a nosedive from there. Zero atmosphere and it sounds like a loud school canteen."
• "Service is robotic, through an impersonal app and poor interaction with waiter."
• "The walk to the restaurant is a little trek with it passing an asphalt industrial area which didn't have the nicest of smells."
• "But you could grab some take-out food anywhere and sit down somewhere on the Whitstable beach and get the same view."
• "Sadly the location and the sunset were the only highlights that night."
• "However the batter unfortunately was slightly over done, borderline burnt."

Food Quality

Pros:

• "Best lobster I have tried in the UK and the price is really good."
• "The platter was a mix - prawns/oysters/smoked salmon all delicious, but the whelks etc were average. Still a fun dish to share."
• "The freshest seafood you can find, which is well-prepared, as well."
• "Food and drinks arrived fast after ordering (as quick as 5 minutes). The fish was good, but the chips were not."
• "The oysters are so fresh as they go from the farm to the back being inspected and shucked then to your plate."
• "The vibe is authentic, the food is simple but really good and you are right on the ocean."
• "The oysters are the best best I've had."

Cons:

• "Unfortunately the food was a let down, the half lobster was quite expensive for a very small portion and the fish in the fish and chips was overcooked and tasted almost burnt."
• "The only criticism is that the lobster and shellfish are quite expensive."
• "As soon as the ice quickly melted, everything on the platter including the smoked salmon looked soggy and inedible."
• "The others were so-so, but especially the clams weren’t even washed properly so that we gave up eating them."
• "The lobster was great but not much garlic taste."
• "The lobster was... overpriced."
• "The wastage of packaging is shocking, so much plastics!"

Service

Pros:

• "Very easy to order from the app with friendly staff."
• "Staff were very effecient and friendly."
• "Service was great however."
• "Excellent service and it was great sitting outside with love music."
• "Staff: very polite and your food comes out of the kitchen really really quickly."
• "Service was friendly and attentive and location is fab too!"
• "The staff were very friendly and able to answer our questions we had about the menu."

Cons:

• "However, the staff seem unenthusiastic/bored."
• "Service was slow."
• "Service was patchy."
• "Look out for the waitress who serves you and wishes this was the last job she did on earth. Terrible service from her, didn't give a care in the world."
• "For us, service was non-existent."
• "The staff delivering need to be more up beat and professional rather than approaching a table with a hangover."
• "Biggest let down was the language from the staff swearing to each other making it uncomfortable to dinners and it was very audible something I would not expect in any restaurant."

Ordering Process

Pros:

• "Really great outdoor spaces and a good phone based ordering process."
• "I also love that they have maintained ordering from an app if you want."
• "App system to order very easy and convenient and fast service."
• "You now order through the app which is super easy to use however would be better if you could pay via Apple Pay."
• "Found a Table, downloaded the app and placed the order. All very simple."
• "You had to order from an app, which was super simple to use."
• "App system to order very easy and convenient and fast service."

Cons:

• "The only down side was that you could only order on the app and they wouldn't take orders at the bar."
• "You have no menu but you down load an app other reviews I have read are happy with this but this does not suit everyone."
• "The service was ok, you have to download an app to order anything which was a little annoying."
• "They also have an app to order food for Android and Apple - the android app was old it never even allowed me to install it which frustrated matters."
• "I am not keen on using an app to order because if you want something added or altered, it's impossible."
• "Ordering via an app is cumbersome and frustrating."
• "The only downside is the app ordering as it takes away the personal service as well as makes your food come at random times."