Bristol Street Motors Vauxhall Durham Reviews Summary

Customer Service

Pros:

• "Bristol Street Motors new branch in Stockton, absolutely 5 star treatment from beginning to end."
• "Been to the VIP Vauxhall event this morning and, Tony Yates assisted with the purchase of a new vehicle."
• "A very professional dealership and really impressed with the quality of service."
• "I visited Bristol Street 3 weeks ago looking for a vw golf kieron took care of us he was very polite and helpful also very knowledgeable."
• "Awesome garage with really helpful staff!"
• "Alison from mobility was absolutely great very understanding and most of all honest."
• "Customer service from Alison was excellent after receiving car other garages forget who you are not here after sale has been very good would highly recommend this garage a credit to bristol St as a whole and to vauxhall."

Cons:

• "Won't be going back."
• "After sale service is very bad."
• "Very disappointed and unlikely to ever return."
• "Staff didn't seem very interested in me being there."
• "The additional work was not carried out and no reason given why it wasn't."
• "Shocking experience, got a warranty for a year (didn’t ask for it) it was on my bill along with the car treatment."
• "Appalling service done on car during annual MOT/service this year."

Sales Experience

Pros:

• "Couldn’t be happier with the car or the service."
• "I've received the best customer service today I've ever had."
• "This dealership should be classed as number one for the service received general manager Sean Mcgill and sales manager Hayley Vout bent over backwards to make our visit so memorable."
• "A very friendly and helpful car dealer which is a bit of a novelty these days."
• "Excellent service from staff, bought my first car."
• "Sales person was very friendly and caring while also being very professional."
• "Gary made the purchase very smooth, and explained the process really well."

Cons:

• "Not too impressed! They advertised a car at a price the advert said a choice of £500 of the price Or £500 cash back...When I travelled to view the car they said that price already had the £500 off!!!"
• "Look at your papers before you sign, probably my own fault but if you're by yourself don’t sign a thing, I’ve been left with a heap of junk."
• "Avoid. Scam company, scammer salesmen and services. Avoid avoid avoid."
• "They were not up front with me about how long it would take to even look at the car."
• "Both staff were extremely patronising and arrogant, for what reason, I do not know."
• "They then offer you a much worse deal and make out that they're doing you a massive favour."
• "Rip off - they advertise deals in the papers and on their own website that don't actually exist in real life."

Vehicle Service and Maintenance

Pros:

• "Recently bought a used car, low mileage from this branch, they sold it to me as fully serviced and every minor thing repaired."
• "We hadn’t expected to get our car for some months but we only had to wait two months which was very good."
• "Excellent customer service as always! Collected my vehicle from home for annual service, staff (Holly) kept me up to date via telephone and full video sent during service, car delivered back to me sparkling like a new pin."
• "The customer service is faultless, friendly and we’ve never had any problems."
• "Really happy with my choice of vehicle and with the after-sales service."
• "They helped me trade in my old car for a price I was expecting."
• "Would definitely recommend and will definitely be using again."

Cons:

• "So went to collect my car, took ages for them to complete the paperwork."
• "I will not be visiting your branch ever again - The service I received was beyond laughable!"
• "My wife and I came here to see about a car and were left alone for too long."
• "Was told it required diagnostic check but that technician at Durham branch was on 'the sick' & that I might want to take it to the Sunderland or Newcastle branch."
• "I was charged £15 by the parts department when I went over to get it."
• "The total lack of transparency from the outset was so frustrating and unhelpful."
• "Terrible after care!!"