Scalp Sense Reviews Summary

Category: Hair replacement service

Address: Imperial House, Victoria Rd, Chelmsford CM1 1NY, United Kingdom

Phone: +447950341121

Rating: 5.0
based on 90 reviews.

Scalp Micropigmentation (SMP) Results

Pros:

  • "The scalp micropigmentation treatment has given me a natural and fuller-looking hairline, restoring my confidence and self-esteem."
  • "The results were above expectations and I am very happy with it."
  • "The transformation in my hairline has been excellent."
  • "The subtlety and consistency of the treatment is astounding, it has blown away my expectations and then some."
  • "I am delighted with the outcome, my own daughter is a hairdresser, she still thinks it’s my own hairline, it looks so real."
  • "I’m so happy with my new hairline and am continually receiving complements towards it."
  • "I am absolutely over the moon with my SMP sessions, it looks so natural you would never know it was a tattoo."

Professionalism and Skill

Pros:

  • "From the very beginning his enthusiasm and professionalism showed."
  • "Matt is by far the best I've had in my opinion, and this is why. He is professional, understands about hair loss and hair lines, he puts customer service as his first priority and takes pride in being a perfectionist."
  • "Matt's expertise and passion for his work were evident right from our initial consultation."
  • "The level of professionalism, communication and skill from Matthew was what stood out for me."
  • "Matt knew his stuff. He explained the process, demonstrated professionalism & clearly had an abundance of knowledge."
  • "Matt is very professional, he knows what is doing."
  • "Matt is a professional person. He does his job in high level with passion."

Customer Service and Care

Pros:

  • "He made me feel comfortable, important and listened to what I wanted."
  • "I’ve also been offered excellent after care as he’s contacted me after each session to check in and offer any advice or answers to my questions along the way."
  • "Their customer service is fabulous, they meet you as they know you from childhood they are very friendly."
  • "Matt checked in regularly in between sessions and genuinely cared about his work."
  • "Matt went over and beyond for me and now for the first time in 2 years, I'm walking around without a hat and confident!!!"
  • "Lastly, the fact that I can contact Matt for any aftercare issues or questions is something else that provided me with reassurance."
  • "The thing that sets Matt apart from his competition is he treats you as if he is working on a member of his own family."

Comfort and Experience

Pros:

  • "Matt was great in person and he was transparent throughout the process."
  • "Was made to feel really comfortable and at ease."
  • "Matt is a really nice guy very professional and really makes you feel at ease every step of the way."
  • "The set up in the studio is great, you can watch Netflix on the TV while Matt gets to work."
  • "His studio is very clean and provides a comfortable experience for when you’re in the chair for a few hours."
  • "The clinic is immaculate and extremely comfortable to sit in whilst the treatment is in process."
  • "The studio is clean comfortable and friendly."

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