"Service was friendly and quick, it wasn't too busy."
"Staff were friendly and helpful."
"The staff were very attentive without going over the top."
"Staff was friendly, attentive, great customer service."
"The staff couldn’t have done more. All of the staff were relaxed and very professional and made us feel more like friends than guests."
Cons:
"Service a little slow."
"The staff were a little slow all night considering there didn’t seem to be many people in."
"Service not great and cutlery / napkins not restocked enough."
"The service was on the slow side, we were there for 2 hours and we didn't have deserts."
"Service was slow and food wasn’t great."
"Service speeds where appalling through the whole visit."
"Had to wait 45 mins for food and staff standing around talking not very quick at clearing tables."
Food Quality
Pros:
"Food was delicious."
"The food came out quickly and was presented amazingly."
"Both food and drinks are a little bit on the pricier side, but from our experience you definitely get what you pay for."
"The food was hot and fresh, the side salad was lovely."
"We always enjoy our food. A good selection, and the food comes out hot, good portions."
"The steak was cooked perfectly, and the warm chocolate brownies are brilliant."
"The food was excellent with generous portions!"
Cons:
"Pretty poor considering the prices charged. Fish and chips not even as good as the local chippy."
"The surf and turf gave my wife food poisoning."
"Food was awful! Staff were amazing! You really need to sort out your food supplier."
"sadly I had the halloumi & red pepper kebabs, 3 very small pieces of halloumi & a lot of red & white onion very disappointing."
"The chicken in the hunters chicken I was only able to eat the centre of it, as the edges were over cooked and couldn’t cut through it with a knife."
"The fish was 80 per cent batter and the steak pie looked like a puka pie."
"The food was a bit disappointing compared to our previous visit there. My wife's steak was overcooked, she ordered medium and got one that was well done."
Ambience and Decor
Pros:
"It's a lovely pub, atmospheric and spacious."
"A warm & welcoming environment."
"Lovely atmosphere and just lovely people."
"Love the decor and ambience now."
"The interior was decorated beautifully big log burning fire, there was an outside garden area which is big and very well maintained."
"Lovely setting with plenty of seating all over the pub, seemed to be function rooms and a lovely little sun trap courtyard too."
"The restaurant decor and setting was beautiful."
Cons:
"The whole place looked dated and dirty."
"The beer garden looked like it needed a little bit of tlc as there were quite a few mole mounds dotted around."
"The outdoor garden area is quite untidy with litter lying around and empty glasses left on tables."
"General appearance: initially looked OK but the closer you got, the worse it was. flies everywhere, windows dirty with cobwebs and spiders inhabiting them."
"Now it's shabby, dirty windows, inside and out, and dust."
"The garden area was OK but the furniture needed a bit of tlc."
"Portions also a lot small than previous visits."
Value for Money
Pros:
"Will be returning as the value for food and service far outweighs the beef eater in newport."
"Great prices with the 2 for 1 on all meals."
"The food is great quality and with the 2 for 1 offer it makes it really cheap too!"
"We have a lovely meal here, every member of the party thoroughly enjoyed the food! As a whole, it was a tad more expensive than some alternatives around, but I would say worth it!"
"Fantastic portions of very reasonably priced, beautifully cooked food."
"Food and drinks were good, we had a discount code and with the 2 for 1 offer as well the prices were reasonable."
"Cost wise we cannot complain it was worth every penny."
Cons:
"The meals are completely overpriced."
"for the price paid I would have expected the plate to be a bit more full."
"The quantity of the food was awful my son had 7 chips and when you're paying £15 you want a few more."
"Seems it has been taken over recently asenu has changed and prices dramatically increased."
"Poor steaks served well done when ordered rare - replaced but other food went cold in the meantime, replacement was not rare either - poor quality meat and poor execution! Meal for 6 (inc 2 kids) £198 what the heck!!"
"Food is ok, value for money isn't great it is 2 for 1 but they make the money back by overpricing a normal average pub meal."
"Appalling. Food very poor £14.95 for a beef or turkey dinner which was cold and unappetizing. Service slow even though the place was not busy."