Address: 13 Bute St, South Kensington, London, SW7 3EY, United Kingdom
Phone: +447554814616
Rating: 3.9
based on 370 reviews.
Atmosphere & Decor
Pros:
"The place was so cutely decorated and at staff were so nice."
"Scenery is so pretty and aesthetic."
"Very cute atmosphere- was quiet when we went but nice decor of pale pinks and greens, flowers and cute lights and mirrors and swings."
"Very pretty interior and fun bubblegummy, pop-ey atmosphere."
"The place is very nice, bit pricey and the quality is not the best but still tasty."
"Place looks a lot bigger on their Instagram page but still lovely seating."
"The place had a beautiful Aesthetic and would be great for group photos or solo ones too."
Cons:
"Only for the insta pic. Doesn't taste good and super overpriced."
"The whole display was very different from how it is portrayed on insta."
"Instagram pics of the candyfloss hot choc do not quite live up to the reality and it’s fairly expensive."
"Don’t expect much. The photos on social media make it look amazing. The place itself is really small."
"The restaurant front was beautiful and nice for pictures, but otherwise it was VERY small and definitely not somewhere that 4 or more people could visit for tea."
"A place that will be known more for Instagram photos than the food."
"The only ‘downfall’ would be that they don’t have toilets (when they offer and host afternoon tea😬)."
Service & Staff
Pros:
"The staff were welcoming and attentive - a big thank you to M/Nelly (sorry I couldn't remember which it was), Zara and Elle!"
"The Indian girl with long hair had amazing customer service and was very patient with me whilst I was choosing what to order."
"Really good customer service and friendly staff :)"
"The staff were exceptionally helpful and attentive."
"Fantastic service by friendly lady Elizabeth for looking after me."
"The staff were absolutely great - really cheerful and friendly, and the place itself was really well themed."
"The staff were amazing and made us feel very welcome."
Cons:
"Staff don’t even know the difference between vegetarian and vegan… almost bought churros for our son who is allergic to milk and eggs."
"Staff did not seem bothered by it - have they been trained in health and safety? Most probably not…"
"Staff was very unfriendly and unhelpful, we asked for two tables and the waitress wasn’t cooperative."
"Absolutely awful service. Staff were very rude and didn’t want anyone in the shop."
"Staff were not welcoming at all, no smiles no good customer service and really slow."
"Staff not very friendly no smiles or conversation."
"Refused to allow people to sit down inside and made them sit on a dodgy table outside."
Food Quality
Pros:
"The churros were good, I’ll give them that."
"The churros are great too - you can dip them in chocolate (milk, dark or double fudge) and then dip them in sprinkles."
"The churros were fresh, the decor was lovely and the staff were so accommodating."
"Satisfied my sweet tooth—the best churros I’ve had!"
"delicious and unique desserts!!"
"The ice cream was so tasty."
"The food and drinks are also amazing."
Cons:
"The churros was chewy rather then crisp and the ice cream was almost melted."
"Churros was covered in so many sprinkles it was like chewing cement."
"VERY expensive for what it is, ice creams just basic flavours churros oily not tasty."
"The churros taste OK but nothing extraordinary."
"The churros were surprisingly poor. Very hard and chewy."
"The actual churros didn’t taste great."
"The churros were undercooked not crispy, probably the worst I’d ever had."
Value for Money
Pros:
"Perfect affordable prices."
"Definitely reasonably priced."
"Worth the visit and everything was reasonably priced!"
"Very friendly place and good value for money, for central London."
"Prices were good for eating out in a HALAL place in London."
"We had a lovely experience here and its not massively expensive."
"The accompanying sauce was spot on using proper chocolate."
Cons:
"Very cute place but overpriced churros and Tea."
"Only for the insta pic. Doesn't taste good and super overpriced."
"The wait time was insanely long just for an overpriced vanilla icecream that cost over £9."
"Overpriced for a slushie with a few sweets on top."
"£6 for 3 hard mini churros and a pot of chocolate sauce."
"VERY expensive for what it is, ice creams just basic flavours churros oily not tasty."