Souk Reviews Summary

Food Quality

Pros:

• "All the food was delicious, big portion sizes, we could barely finish."
• "The king prawn starter was a triumph. Loved it."
• "Food is amazing! We have ordered lamb, chicken and fish, and all of it was superb."
• "Beef tadgine with dried apricots and prunes is so good!"
• "The food is good, great mezze options, good drinks, prepared fresh and perfectly seasoned."
• "The food is full of flavor and they have options for vegetarians as well."
• "The food was simply amazing. Tasty and plenty of it."

Cons:

• "We have royal feast set menu. Starter was just ok but main was horrible. Food wasn't fresh at all."
• "Bland food, had to wait for at least 20 minutes just for the starters, the food was okay but no spice at all!"
• "Absolutely livid at the poor standard of food at this place given the extortionate cost of £72.90, which included a ridiculous £8.10 service charge."
• "It’s really a shame to serve a tasteless food that looks like leftovers."
• "The food also tasted like it has just been defrosted, not fresh at all."
• "I was hoping for a richly spiced tagine but food was more a stew with little taste."
• "The food i had was clearly over cooked and just heated from previous day....so bad..."

Service

Pros:

• "Your staff they all worked so hard and were so friendly and nothing was too much trouble for them."
• "Staff were friendly, fun."
• "The employee was super attentive, very helpful."
• "Our server was extremely helpful and friendly."
• "Staff are always friendly and helpful but not too in your face."
• "The staff could not have been more courteous, helpful or polite."
• "Staff very friendly, attentive, but not overpowering."

Cons:

• "Customer service here is so poor and we felt a tad sick after we ate here."
• "Service was terrible the waitress was acting like it was a burden to serve us."
• "Service was slow and really not worth it."
• "The waitress walked past the table 8 or 10 times without making eye contact, and for 30 minutes didn't return to take the order."
• "Waiters seemed uninterested and moody obviously just wanted to go home."
• "We were entirely ignored by the staff despite requiring more drinks."
• "Service was fast and attentive."

Ambiance

Pros:

• "The decor felt authentic and made us feel transported to Morocco with many Moroccan lamps and rugs scattered around."
• "Also the atmosphere and interior was gorgeous, immersive and reminded us of our time in the maghreb."
• "The atmosphere is very cosy with low light tapestries around."
• "Very warm and welcoming environment, uniquely authentic with a genuinely Moroccan type of vibe."
• "Authentic vibe, feels like you’ve had a teleport to Marrakesh without physically leaving London."
• "The ambiance was amazing too, as was the scent."
• "Atmospheric, laid back, feels like you could be in Morocco!"