Taylor Taylor London Reviews Summary

Stylists and Staff

Pros:

• "Santi took so much care in making sure every detail was perfect!"
• "Mia is a very talented hair stylist. She always gives me a great haircut."
• "I see Marrianne, she is a wonderful master who always delivers."
• "Extremely happy with the results of my balayage, better than I could have imagined."
• "Santiago does the BEST blonde (and haircut) in all of London!"
• "Hannah is a wonder with colour and styling."
• "Puja, Shaun, and Sara were excellent and love what they do."

Cons:

• "While the location and hair cuts are good for the most part, the reception staff and manager are incredibly rude and do not understand the concept of customer service."
• "Also they opened the side door and a worker was smoking and I was breathing in smoke for awhile."
• "The girl who washed my hair made it a really painful experience she was really rough."
• "Staff not particularly friendly, far more interested in hanging out with each other and no one was wearing a mask properly if at all."
• "Melanie the receptionist is a very rude person, that's where my experience with TaylorTaylor start and ends."
• "The person at reception seemed more interested in combing her own hair braids... and didn’t even look at me when she stuffed my receipt in my hand."
• "Not very nice treatment at arriving I said that I had a consultation and the girl replied behind the reception with, we don’t do consultations!"

Salon Experience

Pros:

• "The salon itself is beautiful, has a really lovely atmosphere."
• "The whole experience was definitely first class, and I will be back for all my future hair needs!"
• "The salon was professional, friendly and very attentive."
• "Gorgeous salon. Sarah is very attentive and sympathetic."
• "I absolutely love Taylor Taylor Portobello Road. Such a lovely atmosphere, great music and delicious drinks."
• "Great salon - beautiful surroundings, amidst the buzz of Portobello Rd which is great for people watching."
• "The salon is very modern and spacious, love the background music they play. They offer free unlimited drinks and magazines."

Cons:

• "It ended up being a really expensive mistake."
• "I have now had unprofessional experiences, where my appointments have had to be cancelled on the same day or made to wait hours due to a mix up with over lapping of appointments."
• "A bit over priced, but services were really good except brushing out my backcombed hair."
• "This has happened one too many times for me, and I will not be going, taking my kids and do not recommend this place as the energy and atmosphere of what should be a pleasant experience are ruined by their rudeness and attitude."
• "Big disappointment for paying £150 for that service."
• "For 60 pounds, and 35 mins service I find this extremely disappointing and a rip off."
• "Extremely disappointed with my experience and having a free standard blow and a fringe doesn't make up for my unprofessional experience from start to finish."

Value and Pricing

Pros:

• "I think this place is well priced for how nice it is too."
• "Worth every penny."
• "Seeing that it is a top-notch hairdressers (also well known), prices weren't that bad."
• "Definitely worth the price."
• "Good hairdressers but pricey. I guess you get what you pay for these days!"
• "I always come out loving my hair but for the price of a full head of highlights and cut I want to love the experience too."
• "You're basically paying for the location of the salon instead of the 'service'."

Cons:

• "Not worth the price."
• "Ok hair cut, not great. No product used on hair so left and it wasn't quite finished."
• "My hair was done very unevenly and looks chopped."
• "Extremely over priced even though the service is extremely average, poor customer service."
• "So very disappointed, I just wanted a nice haircut for the summer."
• "The manager gave me a 'free' standard blow-dry, when I asked for a full volumised bouncy blow dry, which didn't last me got home and hair was flat again."
• "It gave me a very bad image of the salon... being profesional doessn't mean you need to be pretentious..."