Shilpa Indian Restaurant, Hammersmith Reviews Summary

Food Quality

Pros:

• "Food is delicious, staff are very helpful and has value for money!"
• "As a keralite, I was glad that this restaurant serves authentic Keralan food."
• "The food here is authentic and tasty! Solid favourites from Kerala, the Malabar Coast and Mangalore."
• "The Kerala Food menu is to die for, is extensive and seasonal to a particularly high standard."
• "All food tasted fresh and full of flavour."
• "Really delicious and very flavoursome food."
• "The food was the best south Indian I had in a very long time. Very authentic."

Cons:

• "The food actually was actually very average."
• "Food was too oily."
• "The aapam was dry and crispy - it's meant to be soft in the middle! The dosa was cold, burnt and disgusting."
• "The Mushroom Rice tasted of nothing at all, I might aswell of ordered cardboard."
• "The two different curries tasted exactly the same and were horrible to eat - full of chunky vegetables that shouldn't have been in there and a thick layer of oil on top."
• "The Kerala Porotta is too oily, and doesn’t taste authentic."
• "We all had severe food poisoning having the Onam sadya prepared by them."

Service

Pros:

• "Service levels are high and the time taken to prepare the food was fast."
• "I visited 7.30pm on Friday - found the service to be attentive."
• "The staff were attentive and very friendly."
• "The service was charming and cheerful and helpful."
• "The staff was so kind and attentive- very knowledgeable and helpful with any questions we had."
• "Great service by the staff too."
• "The service from the friendly staff was within reasonable time, considering the dishes were prepared fresh."

Cons:

• "It's a shame because with some professional front of house systems this restaurant could be very good."
• "The service was a bit slow, but at these prices and with this menu, I'm not complaining!"
• "The service is non existent and you are quite frankly ignored."
• "Made a reservation for 1815 today. The restaurant apparently opens at 1800 but it was still closed when we arrived."
• "The staff were very busy in serving other tables that came after us."
• "Service took forever, wrong dishes brought to the table."
• "Service is slightly slower than most other places."

Value

Pros:

• "Very reasonable prices as well. Highly highly recommended."
• "Very good value for money also!"
• "Prices are genuine and not over board."
• "The food was delicious, never bland as can often happen elsewhere and so reasonably priced."
• "The value is what makes this place 5 out of 5."
• "It’s got a lovely chilled atmosphere and it’s reasonably priced."
• "The lunch boxes were ridiculously affordable, clocking in at about £4 for takeaway."

Cons:

• "£67 for 3 currys with rice and sides."
• "Apart from the fact that the delivery guy took over an hour and the food was stone cold, they still charge for delivery unless you order over £20 even though you are LITERALLY 3 minutes away on the moped."
• "The worst curry I have ever eaten, £67 for 3 currys with rice and sides."
• "He fleeces tourists by intentionally misunderstanding their orders and bringing them an insane amount of dishes at high prices."
• "They charge a 10% service charge without asking/telling."
• "The madras and the masala was basically swimming (drowning) in oil."
• "We ordered a delivery, it arrived 2 hours late and was far too spicy to eat."

Ambiance

Pros:

• "The interior is set up with very traditional kerala theme. I like the ambience there."
• "Small, cozy, great place to eat with friends on a birthday."
• "The interior is quite cozy and is decorated with traditional South Indian artefacts and paintings, enhancing the overall ambiance."
• "It’s located within a small walk from the Ravenscourt station- district line."
• "The Restaurant itself is a nice setting with beautiful paintings decorating the walls, there is a very stunning Mural across the length of one of the walls which really added to the nice atmosphere of the place."
• "The ambiance is very welcoming and charming with Mural paintings and music."
• "A beautiful ambiance with decent rate for the most DELICIOUS FOOD!!!"

Cons:

• "A mouse scurrying past under the open window from where they serve the food!"
• "Small, poky little place with tables so close to each other, paint peeling off walls, dirty cutlery on the table."
• "Horrible experience. I'll be reporting them to Food Safety Standards for a thorough inspection."
• "Completely inedible, disgusting food."
• "Worst experience I ever had with a restaurant."
• "Unlikely that I visit again."
• "Not recommended at alll If i had a choice of 0 star would be enough For the staff."