Eventim Apollo Reviews Summary

Staff and Service

Pros:

• "Staff were friendly and helpful."
• "The entry and bar staff were brilliant, very pleasant and super efficient."
• "Staff are helpful and organised ensuring people get in quickly and efficiently."
• "The service was top-notch and the staff were friendly and helpful."
• "Event staff we're friendly and helpful will definitely visit again."
• "Staff friendly and helpful."
• "All of the staff we interacted with were lovely - polite, helpful and cheerful."

Cons:

• "Staff here were ridiculous... extremely rude enforcing these rules."
• "This theatre is a disgrace 😤 and the staff don't even care."
• "Staff were not supportive and not very helpful."
• "Staff did not seem well trained on the event for the night and could do with a better briefing."
• "The staff were not well versed in what to do and how to manage the crowd nor their tickets."
• "Just a complete disgraceful shambles. Devoid of any organisation, absent of any communication."
• "Abismal is the word to describe the logistics and security of this place."

Seating and View

Pros:

• "Main stage and seating has no complaints - all very functional and clean with pretty good acoustics!"
• "Great gig venue, reasonably intimate feel, sound was very good."
• "It's big enough to create a great atmosphere, but small enough to get close to the acts and make it personal."
• "Excellent accessibility for wheelchair users, an actual area to park not just shove onto a far away balcony or end of a row."
• "Venue very sloped flooring, so amazing view from the back and sides."
• "The standing area has a good slope down to stage so everyone can get a good view."
• "Seating is relatively shallow for a venue of this size so wherever you sit you end up with a nice view."

Cons:

• "The seats are too narrow. I was squished and shoulder to shoulder with people either side of me (larger folk beware)."
• "Front seats but they were pretty far from the action to be honest."
• "The balcony is too far to see the stage."
• "The seat legroom would be a bit of squeeze for taller folks."
• "The seats seem to have been designed for children, extremely compact with zero legroom."
• "Our seats were high up and because of people’s heads in front of us we couldn’t see properly."
• "The seats are tiered but the view was blocked by a tall person in front of me."

Facilities and Cleanliness

Pros:

• "Plenty of toilets which is handy for short intervals."
• "Toilets were clean and plenty throughout the venue."
• "Lots of toilets so you hardly have to queue - unheard of for a women’s bathroom!"
• "Toilets were very clean which is always great."
• "The space was clean and well maintained."
• "Clean toilets, comfortable (ish) seats in stalls."
• "Toilet facilities are organised and modernised. Lots of bar area and a big façade."

Cons:

• "The whole place looked like it needed a deep clean."
• "Toilets and seating areas of the circle were particularly dirty."
• "The women's toilets did not have intermittent cleaning, so some toilet stalls were a mess."
• "Cleanliness needs improvement."
• "Only fault of the venue, the toilets were awful, they stunk!!"
• "Major lack of bathroom facilities for both men & women."
• "The male toilets were also quite cramped and definitely not able to cope with the intermission rush."

Prices and Value

Pros:

• "Tickets reasonably priced."
• "Good bars serving reasonably priced drinks."
• "Drinks are reasonable."
• "Drinks reasonably priced."
• "Pints are £6 each, probably fairly reasonable for London."
• "A great evening which finished on time. The exit procedures also extremely efficient."
• "The event has multiple bars, which I got served at reasonably quickly."

Cons:

• "Didn't have much food to offer tho and everything was too overpriced."
• "Only negative was the price of refreshments, £3 for a 500ml bottle of Harrogate Spring Water!!!!"
• "Drinks are overpriced."
• "Bar prices are naturally expensive. £10+ for a bottle of water and a Jack Daniels and coke."
• "Drinks are a little pricey but I like that they have reusable cups."
• "The prices of food and drink which have skyrocketed."
• "A pint of beer and a bottle of water cost 11-12 pounds!"

Accessibility and Location

Pros:

• "Fantastic event space, opposite the Hammersmith underground station."
• "Great location for the Apollo. conveniently located near restaurants, shops etc. Not far from Hammersmith tube station."
• "Well located and easy to get to by public transport and car."
• "Great connectivity: Hammersmith tube station is opposite to the venue."
• "Very conveniently located across the street from Hammersmith station."
• "Served by two tube stations both minutes away."
• "Convenient links to transport, being real close to the station and bus terminal."

Cons:

• "We were shocked to see people standing on the side staircases during the entire show."
• "Not sure how this is legal but they somehow managed to sell tickets that are for standing on the stairs leading to the exit (fire hazard??)."
• "This theatre was not very accessible for people who were unable to use or found difficulty using the stairs."
• "It's a cow of a journey to get there if you're from the sticks."
• "At the top where people standing I don’t think is safe... Blocking safe passage for a speedy exit if a fire."
• "Easy to get to by public transport as there is no dedicated parking and on street parking close by is very difficult to find."
• "Getting there is a pain in the arse in a car. Get the tube or bus."