Charlie and the Chocolate Factory Afternoon Tea Reviews Summary

Accommodation of Dietary Needs

Pros:

• "They were one of only 3 places I found in London that could accommodate both gluten and dairy allergies."
• "I got exactly the same amount of food and type of food as everyone else."
• "Really tasty sandwiches, scones that actually taste like scones and beautiful desserts for gluten-free."
• "Offered a gluten-free and dairy-free menu, which was great."
• "They were able to cater to my dairy intolerance without making me feel like I was missing out on anything."

Cons:

• "Her gluten-free scone was like a rock and miniscule."
• "The alternative chocolate ganache was utterly bitter, strong in taste and therefore she did not eat most of what she got."

Service Quality

Pros:

• "The service was incredible."
• "All the staff were so helpful and friendly."
• "Service was impeccable- they brought you whatever you wanted and didn’t charge extra."
• "Staff are always on hand to provide any support or further requests."
• "Our waiter Pio was outstanding and kept the kids entertained as well as brought us seconds on lots of the sandwiches and cakes."

Cons:

• "The waiter ignored me, walked away, grabbed the bottles and came back to plonk them on the table."
• "The service was so incredibly slow - we had to raise a hand every time we needed to speak to someone."
• "The waiters were not very personal, it seemed like they really did not care."

Food Quality and Presentation

Pros:

• "The food was very tasty and the vegetarian menu also had lots of offer."
• "The food was both tasty and well presented."
• "Delicious selection for the afternoon tea, well picked."
• "Superb cakes, tea and champagne."
• "Food and tea is great, atmosphere is amazing and the design is superb."

Cons:

• "Food wasn’t really child friendly on the children’s menu."
• "If you are expecting whimsy and fun related to Charlie & the Chocolate Factory, it really only comes through in the food."
• "Savoury side of it was very average."
• "The food was sickly sweet and below average."
• "The sandwiches were at best mediocre, the sweets were horrible."

Thematic Experience

Pros:

• "The sweets were fun and tasty and little nods to Charlie and the Chocolate Factory."
• "Interesting flavours, catering service, and treats displayed very creatively."
• "The decor and ambiance is classy, which is nice."

Cons:

• "I thought there would be more décor connecting this place to the theme…not quite as 'kiddy' as I thought."
• "Nothing fabulous about the candy floss, two of the sandwiches used the same bread, and the sweet cakes weren't special at all."
• "Very overpriced afternoon tea that was lacking in any actual 'experience'."
• "The restaurant didn't reflect Charlie and the chocolate factory at all, perhaps if they dressed up in costume or the restaurant had decor it will lift it up."