Palace Restaurant Cafe Reviews Summary

Staff and Service

Pros:

• "Thank you to the wonderful staff who were all so knowledgeable."
• "The man who served us was friendly."
• "Me and my husband stopped in yesterday for a glass of wine, we had a very pleasant experience."
• "The staff were also amazing and really polite lady brought over our food with a smile and was so impressed I left a big tip."
• "Honestly, no idea why all these stupid reviews exist. It's just about as normal as any other caf in London and further. The old bloke was sound af as well."

Cons:

• "The staff were extremely rude, did not greet us upon entry."
• "The irritable lady working there angrily refused to seat me unless I ordered more than 1 dish, even though the restaurant was completely empty."
• "Small and dirty, add to this the rudeness of the waitress."
• "Aggressive 'service' from an angry woman who clearly doesn't have the slightest interest in running a successful and thriving 'restaurant'."
• "The staff were unapproachable and seemed to be openly hostile towards customers."
• "The lady at the counter was extremely rude."
• "Disgusting attitude of the lady towards her customers. Not an iota of customer service skills and rude almost aggressive way of dealing with people."

Food Quality

Pros:

• "They have mulled wine!!! (In summer, too) Also, they were closing later than the surrounding places, and they're very conveniently located on the way west from The Mall and such. Oh, and the food is pretty good."
• "Best meal i have shoved down my gob in years, the jellied gherkins were simply delicious and the poached pineapple was exquisite."
• "This restaurant serves the best food I have had in years the chips were nice and crispy the burger had beautiful lamb mince bread were beautiful brioche buns with the perfect amount of sesame seeds also staff were very helpful I like how they only serve bottled water hygiene is great easily a five star restaurant."
• "Absolutely amazing place I had Lobster and my wife had Southern Fired Chicken. Was cooked to perfection."
• "Unbelievably good."

Cons:

• "Fish And Chips were tastes So bad and the Sandwich are Very Moldy."
• "Food was extremely bad, like it was so bad I just didn't want to pay."
• "THIS PLACE IS TERRIBLE!! THE WOMAN LITERALLY STOLE OUR MONEY. We payed 45£ for 4 terrible coffees and 1 cookie that was baked at least 1 week ago."
• "The Food is shockingly bad and quite uneadable and obviously way past it’s use by Dates."
• "Worst Restaurant ever! I had mould on my burger bun and the cheese looked like vomit."
• "Terrible food, order fish and salad. The salad and fish were both stale."
• "The food sucked It was barley even cooked."

Price and Value

Pros:

• "The whole service was amazing with good prices, will be going again."

Cons:

• "They were selling Tesco branded multipack packets of crisps SEPARATELY inside their display unit right at the front of the, 'Cafe', for an absolute joke of a price."
• "For four fish and chip plates (not much) we payed 40 pounds."
• "This is not a restaurant at all but they seem to charge restaurant prices. 4 sandwiches and cokes £60."
• "Giving this one star only because zero stars is not an option. Over priced, rude service, mysterious extra charges on bill, and poor food quality."
• "Charged me 10% extra for 'service' when it wasn't even that commendable."
• "It is expensive but it is right next to Buckingham Palace."
• "Overpriced with no quality."

Atmosphere and Cleanliness

Pros:

• "A nice place to connect with family and close friends."
• "It was quiet and a peaceful meal."
• "Having said that I would go back, the brisk ceremony was nicely done and everyone appreciated the moment."

Cons:

• "The environment inside is kinda of old, like it just freeze in the 70’s."
• "The décor consists almost solely of signs telling you to buy something or leave."
• "The lady was coughing over everything and wasn’t a sanitary place."
• "This Place epitomizes a Cockroach... Characterised by Pre Historic Decor."
• "The cafe looked decrepit from the outside and even more so inside."
• "Interior smelled not unlike a corpse that's had cheese thrown at it, staff were unfriendly and uncaring, toilets were disgustingly filthy."
• "Dirty looking restaurant when you actually take in your surroundings."

Accessibility and Accommodation

Pros:

• "Also the washroom was alright but glad they had one for everyone to use."

Cons:

• "She said they didn't have a toilet even for paying customers."
• "The lady said she won't give water to freecomers if they don't order anything and they don't have tap water."
• "They have the audacity to charge £2 just to use the bathroom."
• "Refused us access to the toilets and overcharged us for our order."
• "Refused toilet until we ordered food."
• "No respect for disabled (hidden disabilities- ASD)and the NHS, judging just by looks!!"
• "The lady was quite rude and kept looking at my family and i while we ate, making us feel incredibly uncomfortable."