Sumak Restaurant Reviews Summary

Food Quality

Pros:

• "This place is amazing! Really high quality food for a very reasonable price."
• "Food is definitely 10 out of 10."
• "The food is amazing I actually can't go anywhere else for our mixed shish now."
• "The food. 14£ for adana/ lamb/ with salad rice bread and bulgar. Meat is tender and good flavour."
• "INCREDIBLE FOOD! The rice is cooked and seasoned to perfection and the meat is tender and succulent."
• "Everything touched by their charcoal grills is smokey, sweet and crisp with fresh vegetables, sides and some of the best flatbreads I've ever tasted."
• "The food is tantalizing and fresh."

Cons:

• "Arrived cold. Atrocious food."
• "Food was very mediocre loads of fatty deposits on my meat."
• "Kebabs equally tasteless."
• "Everything was tasteless, from aubergine to liver and super dry lamb meet."
• "The veggie kebab can only be described as leftover food for dogs."
• "The falafel looked and tasted frozen, pre-bought and stogy."
• "The taste of the food was basic like your take away kebab shops."

Service

Pros:

• "Everyone thought it was really good value as the staff were very attentive."
• "The staff are really nice and their cuisine represents excellent value for money."
• "The owner and his staff have a proper work/customer ethos, all being efficient, really friendly and helpful."
• "The service here is superb."
• "Really great service in this Turkish restaurant."
• "Excellent customer service from the moment we walked in, to getting the bill."
• "Every single waiter, waitress and staff deliver fantastic service!"

Cons:

• "I paid with cash and was waiting for the waiter to give me my change but he just kept it and didn’t even bring it back to the table."
• "It felt very rushed this visit they took away our starter so quickly no dessert menu offered and they said they weren't doing coffee as there was a queue of people waiting outside to eat."
• "Service can be slow when busy and the waitresses/waiters can be forgetful."
• "The service was slow, our waitress must have finished her shift halfway through our meal."
• "Some orders were forgotten and had to be reminded."
• "Service was inconsistent; one waiter was very attentive whereas a waitress took away our starter plates before we’d finished."
• "Manager is extremely rude and out of order."

Value

Pros:

• "The portion sizes have recently increased without a price rise which is surprising!"
• "They always offer me free meze and a tea and bakalava at the end."
• "Loads of food for two with a beer and cocktail for only £60 too."
• "They have a lunch time deal of a starter, main and drink for under a tenner!!!"
• "Amazing value for lunch: £14.50 for starter... with soft drink included in the price."
• "Fantastic food, delivered quickly and generous portion sizes."
• "Very good value."

Cons:

• "This does feel overpriced compared to other places in this region as you can definitely get more food for less money locally."
• "At £17 for a small kebab, I chose to walk out before ordering."
• "Was nice food but nothing special for the price."
• "£18-£19 dish for poor quality meat."
• "The house wine had changed & was more expensive."
• "£42 total cost for a starter basically."
• "Overpriced in the area."

Atmosphere

Pros:

• "It's a popular restaurant with a calm and comforting atmosphere."
• "Such a beautiful place to eat and relax."
• "The best thing about the restaurant is the atmosphere as it always has a really lovely buzz about it."
• "Good family & friends oriented atmosphere."
• "The restaurant is spacious."
• "The overall atmosphere was very nice and clean."
• "Sumak is usually a busy Turkish restaurant with a vibrant atmosphere."

Cons:

• "Very loud background noise that could be easily corrected with an acoustic consultation."
• "The staff were not wearing masks while working."
• "Please note, it wasn't step free access."
• "This place has no Covid practices."
• "It just felt a little rushed at times."
• "The only downside is the acoustic, you cannot hear clearly what the person is sitting with you is saying."
• "The food was too salty."

Management

Pros:

• "The owner could not have been a nicer host and the food was amazing."
• "Absolutely brilliant service for our last minute socially distanced order and collection."
• "Not only lovely food and space for all of us to have a good time for our friends birthday."
• "Staff and chefs dressed so smart and professional."
• "A lovely family mood that created."
• "Their cuisine represents excellent value for money."
• "They always serve and excellent quality of food and their service is always correct, friendly and nice."

Cons:

• "They sent the wrong order and wouldn’t change it because they were blaming the Uber driver."
• "Restaurant admitted the mistake but refused to rectify the problem and refused a refund."
• "The duty manager was very rude and condescending when I mispronounced the name of a mezze."
• "Rude person on the phone (said he was manager) who charged us for this so called 'hot mixed Mezze platter'."
• "The last time we went the door guy acted lecherous to the women I went in with and then was kinda rude."
• "I should complain this restaurant to consumers right."
• "Probably won't go back even though we live across the street."