Kayra Restaurant Reviews Summary

Food Quality

Pros:

• "Absolutely fantastic food, everything we ordered was delicious."
• "The best lamb meat I’ve ever had, everything was delicious and in large quantity."
• "Their grills are fantastic, the Iskender and grills are on point."
• "OUTSTANDING food quality, especially the lamb shish and Adana."
• "The food was lovely, decent size portions. Meat was cooked nicely as was the calamari."

Cons:

• "We were disappointed with the food quality, it was quite below average and pricey."
• "The bread was evidently over a day old, almost stale, but warmed up to disguise it."
• "Ordered a chicken burger meal and got a cold, soggy steak chicken."
• "The kebab was burnt, and the rest of the kebab like lamb and chicken were all very salty."
• "The food is average, really expensive for the quality, I suspect they recycle the bread."

Customer Service

Pros:

• "The staff was super friendly and professional, provided one of the best services we've had in a while."
• "Our server Dennis made this experience most enjoyable, very welcoming and knowledgeable."
• "The service at Kayra Restaurant is excellent, staff are friendly, attentive, and knowledgeable."
• "Very friendly staff, the manager was really kind and let us taste the rice/couscous before ordering."
• "The service level was outstanding, staff asking if we needed anything and ensured we were well looked after."

Cons:

• "The way you respond to comments is shocking, good customer service always begins with an apology."
• "Horrible service, there was hair in my food and I was accused of faking it."
• "Very slow service, had to wait too long for the food also missing order."
• "The staff can't take any feedback from the customers and even react poorly when told they are in the wrong."
• "They force you into buying more stuff. And they say this is not Burger King, so disgusting."

Atmosphere & Decor

Pros:

• "The space is very well decorated and clean, live music was great to create a cozy atmosphere."
• "The place has been refurbished completely and it looks much better."
• "Very beautiful restaurant, with tasty food."
• "The restaurant is decorated in a traditional Turkish style, very elegant restaurant with a calm and cozy vibe."
• "Amazing atmosphere, very modern style interior design, great for an early Father's day meal."

Cons:

• "Music was playing so loud I couldn't even hear what my partner was telling me!"
• "We went on Friday at 11pm. They were rushing us to finish quickly presuming that they are closing soon."
• "A beautiful restaurant but they did not take our booking seriously for a Persian new year party."
• "Although they are Halal restaurant but they selling alcohol as well."
• "They took the food from the table in an aggressive manner."

Value for Money

Pros:

• "Worth money, definitely the best place to eat in the area."
• "Portions are great, left very happy and satisfied."
• "The portions are generous and the prices are reflective of this."
• "Prices are super affordable, very suitable for a family dinner or birthday celebration."
• "Great customer service, very clean, food was delicious, and the menu is reasonably priced."

Cons:

• "It was quite a below average meal and pricey compared to other places closer to us."
• "The food was very bland and wasn't even that hot. The chefs spent more time arguing with other staff."
• "The food was average Turkish food- decent but nothing spectacular. However, we were charged £2 for a refill for our complimentary sauces."
• "Worse food, they served already stale chicken, reheated, kofta kebab was full of fat, chips were reheated not fresh."
• "They force you to buy more and if you don’t they make you leave the restaurant. Honestly worse experience ever."