Address: 19-21 Brunswick Square, London, WC1N 1AF, United Kingdom
Phone: +442078121336
Rating: 4.2
based on 149 reviews.
Food Quality
Pros:
"Chicken and sauces were very good and the milkshake slapped."
"Soft bun, crispy well-seasoned chicken burger."
"The hot chicken sandwich was a bit too salty but the honey bbq one was delicious."
"Generous portion of chips and well-maintained restaurant."
"I had a delicious 5 Chicken Tenders meal accompanied by Slim's Cayenne and Ranch sauces."
"The tenders are a good size and the classic burger whilst not very big, was good taste wise."
"The chicken was perfectly cooked, the crispy fried onions were lovely."
"The food is always made fresh and hot. The quality is amazing and the portion sizes are great for the price."
Cons:
"Chicken was salty, and fries were okay."
"The hot chicken sandwich was a bit too salty."
"Fried pickles were not good at all."
"One of the servers had an attitude from the second we saw him. Food was below average."
"The wings were overdone and bland."
"Average burger for the price. Very expensive."
"The mac and cheese was awful though, had one bite and that was enough as it tasted just like how unwashed sweaty feet smell."
"A baby mouse was seen running around the place."
"One of the chicken strips had a foul smell and taste to it. A bit like feces...."
"The food was super dry, overcooked and fairly tasteless."
"The bun getting very wet, it’s difficult to eat the burger."
"The Mac and cheese was very cheesy, too strong for my taste."
"The chicken itself is ok, is average buttermilk fried chicken. But the sauces are excellent and so all put together it's pretty good."
Service and Staff
Pros:
"The lady who served us at the counter was helpful."
"What a lovely place and what great staff."
"Great customer service served by a friendly staff called Tim."
"Food and service were good."
"The staff were very friendly and helpful, taking time to explain the menu and options."
"The service we received here was incredible, the people go over and above to keep the place tidy and meet the customer needs."
Cons:
"One of the servers had an attitude from the second we saw him."
"I ate in here, food somehow arrived cold, tables were all dirty so we had to find and ask a member of staff to wipe it down."
"The customer service of this company is non-existent and didn't even get a reply to my complaint about the milkshake machine being broken."
"I would say that the customer service of this company is non-existent and didn't even get a reply to my complaint."
"Truly terrible. Poor version of KFC at twice the price."
Price and Value
Pros:
"The tenders are on the pricier side so their menu meals on wings would be a cheaper bet."
"This was a fantastic restaurant to dine in at, having sufficient kiosks to order and company slogans on the walls!"
"The food is good and this includes the sauces. Service was good too."
"Great tasting food and good range of items and sauces."
Cons:
"It's very pricey, though, but assume it's the post code."
"Sauce is nice but quite expensive for one tub each."
"The food was okay. A bit annoyed that I can’t buy just the burger by itself as everything has to be a meal."
"Average burger for the price. Very expensive."
"This meal was over £11 and definitely not worth it."
"The food is always made fresh and hot. The quality is amazing and the portion sizes are great for the price."
Ambience and Cleanliness
Pros:
"Great place for a quick bite. Somewhere different and feels like it’s a bit healthier."
"A great place to sit in or outdoors. Family friendly."
"Great spot!! Matt was awesome, we had a quick chat after he realized I wasn’t local and from Fayetteville."
"This place was great! Had never visited before and the staff were SO lovely and cheerful in giving recommendations."
Cons:
"I wouldn’t come again just because of him to be honest. Food was below average. Only good thing about this place is the location."
"Inside Brunswick square. Beautifully decorated for Christmas right now."
"The tables clean....nice lively background music."
"I ordered the new Spicy BBQ Double Sandwich meal for delivery. Firstly, the fries and the sauces are probably the best thing going here. Really good."
"The chicken itself is ok, is average buttermilk fried chicken. But the sauces are excellent and so all put together it's pretty good."