Banana Tree West Hampstead Reviews Summary

Service

Pros:

• "Lovely food with a fantastic server. Melissa was great from the moment we came through the door, helping us with our two kids and making the expedition of eating out with a toddler and a baby a pleasure!"
• "Our server Melissa was lovely and provided great service, she was amazing!!"
• "Brazilian Victoria, she's super friendly and attentive."
• "Krishna!!! Basically fantastic, made some excellent recommendations when we were unsure of what to order, meaning we had delightful food and drinks without the decision making!"
• "Krishna helped us move tables from outside to indoors happily, he was knowledgeable about the menu."
• "Sophia was our waitress and took care of our very loud family (with grace and patience may I add)."
• "Excellent service and ambience, Melissa and the other waiter were excellent, with excellent skills in customer service."

Cons:

• "Lost star only because the service was very slow, staff seemed to not be very attentive to their customers."
• "Terrible customer service."
• "Staff mixed up tables with both food and drinks on few occasions."
• "Service however wasn’t at its best - they keep missing things in our order and giving us wrong items including the bill."
• "The service was pretty slow at the start, we waited for about 20 mins to get our order taken."
• "Service is on the slow side considering the place was empty when we got there."
• "The service was all over the place, no one seemed to know who they were serving... Seemed more like a queue of staff just wanting to come over and talk to us?"

Food Quality

Pros:

• "Fresh, high quality ingredients made to order."
• "The taste of the pad thai was like the one I had in Thailand, it just took me back there the memories eating pad thai on the beautiful beach!"
• "The food is absolutely amazing! Packed with loads of flavour and different textures, probably some of the best Indochinese food I ever had."
• "The food was amazing and very filling, good for the price as well."
• "The tamarind aubergine was AMAZING!"
• "The food was tasty, well presented and generous."
• "Authentic pan-Asian food, particularly the entrée satay and papaya salad as well as the main course Pad Thai."

Cons:

• "Food was really just not amazing. My Prawn pad thai was just ok."
• "The food arrived cold, in the SMALLEST portions considering how much you have no pay."
• "Food was really nice but they put too many peanuts in my dish."
• "The food felt as if it was precooked and reheated on delivery. The child’s food was really bad and my 4 year old just could not eat it."
• "The pad Thai tofu is the part that was just a little bit subpar for me."
• "The sweet and sour chicken was really bad with a really disgusting very liquid and very sweet sauce."
• "The soup literally tasted like water and only had the slight aroma of beef fat."

Value for Money

Pros:

• "You get a good deal with tastecard and the lunch meal is good value too."
• "Generous portions at a affordable price which won’t hurt the bank acc."
• "Everything was reasonably priced and service was efficient."
• "Nice, authentic experience. Food is very tasty & natural, plus, value-for-money."
• "Incredible and affordable little spot perfect for any meal. Amazing vegan options and the satay skewers are 10/10."
• "Cocktails are reasonably priced, food portions are also pretty decent."
• "The food and drinks were reasonably priced."

Cons:

• "Lack of value for money."
• "Massively overpriced."
• "It was expensive for what I received: the price of a main and tea came to £17."
• "I say this because if you're not a Londoner you might find the cocktails pricey."
• "The place is unbelievable overpriced for what looks more like a canteen rather than a restaurant."
• "Not value for money, tasty but not worth it."
• "Overall, very meh and VERY overpriced for what you get."

Ambience

Pros:

• "Great Atmosphere! Great Food! And it’s all Halal."
• "The vibe good. The staff there are very family friendly."
• "The music is LOUD, almost nightclub level but don't let that put you off!"
• "I have to say, this is my absolute favourite restaurant. The ambiance was welcoming, outstanding food and service."
• "The atmosphere is that of a tube station, just noise, no actual 'atmosphere'."
• "Nice atmosphere and attentive service."
• "Amazing food, lovely atmosphere."

Cons:

• "The atmosphere is that of a tube station, just noise, no actual 'atmosphere'."
• "The only reason this place doesn't get the full five stars, is due to the Hampstead types who can't control their bratty kids, and it was difficult to have a conversation at times."
• "The place was small and the air was stuffy and smelled weird."
• "Also the walls were dirty."
• "The restaurant is on the main road- hence quite noisy, especially when buses go past or trucks unload."
• "The ambience is very chilled and warm."
• "The portion sizes don't justify the price."