Shakespeares Head Reviews Summary

Staff and Service

Pros:

• "The staff were helpful and kind."
• "Great and friendly staff, fantastic food and an all-round amazing experience!"
• "Especially the staff (Chris and Sajjad) were lovely."
• "Thank you for Hannah for being so lovely and looking after us."
• "Team were friendly and patiently answered all our questions about different beers on draught, they have a great selection!"
• "The staff were excellent and made you feel welcome."
• "Staff is friendly and they have a good selection of food as well, to go with drinks."

Cons:

• "The manager is EXTREMELY unprofessional and aggressive."
• "Shouted at and threatened to be kicked out by the staff for pointing out an overcharge they then had to rectify."
• "Despite the very typical and welcoming environment, the counter attendants are very unfriendly."
• "Shocking service, with the staff having no knowledge of the menu, and what’s available, before taking your money."
• "He has the absolute worst service."
• "Very poor service and rude staff. Even the one in charge didn’t care and did not apologise."
• "Extremely Rude staff (Joanne) has no customer service and Extremely rude."

Food Quality

Pros:

• "In short great great food bad very very bad management."
• "Really good deals on food and from what my friends ordered the fish and chips did not disappoint."
• "The food was very nice and the Guinness so lovely!"
• "Both dishes had generous portions. The roast sirloin was tender and served with roast potatoes, cheesy veggies and a yummy Yorkshire pudding."
• "Absolutely delicious! We couldn’t choose simply one thing so ended up ordering different dishes and splitting them…heavenly!"
• "Cosy place with the yummiest chicken sandwich on ciabatta bread and very tasty burgers and salted beef burgers."
• "The food is really good and you can have nice beers and ciders too."

Cons:

• "Food was disappointing and very dry."
• "The food was poor, chicken katsu burger was ice cold."
• "The food is okay, but a bit overpriced."
• "I had to wait for a very long time Meat & Cheese Sharing Platter. But this sharing platter seemed to be like a degustation. Too small for the price."
• "Burger was cold and disgusting."
• "The food was completely bland!"
• "Food was so bad !!! If you're on holiday and order a roast I promise this isn't what a roast tastes like in other pubs."

Ambience and Location

Pros:

• "A great pub, includes tables outside."
• "Bags of character and a great place to take a break from the shopping without having to leave the area."
• "If you manage to get an empty table outside you'll enjoy your drink in a very trendy and characteristic spot in central London."
• "Great pub with more than plenty of choices to pick your poison, so to speak. Atmosphere seemed to be what one would expect in a British pub."
• "Brilliant location and wonderful cosy pub like atmosphere on a rainy autumn day for winter warming drinks."
• "It's a casual relaxing place with a historic pub feel."
• "A lovely venue in terms of appearance and location."

Cons:

• "Dirty toilets absolutely disgusting. Music upstairs very loud had to shout to the people with me."
• "Typical english pub. We just got robbed inside, in the upstairs room, in a moments notice."
• "The interior was a bit chaotic."
• "Shocking- If the staff spent as much time serving the customers and clearing tables as they did standing around the pub chatting to their mates, then maybe we could have stretched to 2 stars."
• "Located at the top of Carnaby Street, this is probably every tourists idea of a traditional London pub. It's OK but there are better pubs nearby."
• "My only real negative was that every 30 minutes the volume of the (annoying) music increased making it harder & harder to hold a conversation."
• "It smells, it’s dirty and the toilets were blocked."