"The staff were friendly and informative and helpful."
"Honestly, everyone in this place is so friendly and so welcoming it's so comforting."
"The staff were amazing and really friendly!"
"The customer service at this place is excellent."
"The staff are very friendly and reassuring."
Cons:
"The other lady at the front desk is absolutely rude and unprofessional."
"Woman on reception yesterday was extremely rude, blunt and unwelcoming."
"Would give it zero stars but doesn't allow me to. ZERO CUSTOMER SERVICE."
"Staff lying that I swore makes things even worse."
"Recently the staff are so rude and the lady that does the piercings she is so rude to the young lady's thats goes in to the shop."
"The blonde girl on reception was extremely rude."
"Piercers are so rude here, if you're not 'pierced' or 'inked' enough they won't listen to you/your concerns."
Cleanliness and Professionalism
Pros:
"The work these guys do here at Underground is impeccable, awesome studio!"
"The shop is clean, staff are very friendly, hygienic, caring and approachable."
"The studio was really clean, all the staff were wearing masks, gloves and the equipment used was sterile and disposable."
"Very clean, central and professional."
"The studio was to a very high hygiene standard."
"The studio looks tidy and sterile, and they use needles not guns, so it is very safe."
"Very clean and hygienic premises."
Cons:
"The tattoo artist called me 30mins prior appointment to let me know that he will basically have no time for me."
"Having planned the tattoos to be done on this very day because I will have no other opportunity for two months ahead and being told it won't happen half hour before appointment has left me extremely disappointed."
"No one had acknowledged my entrance to the shop."
"The only thing that concerned me was the amount of interruptions the tattooist had from the reception staff for quotes when tattoo was being done."
"When my ear became infected they were not helpful."
"However, a few months down the line the tattoo is green and blown out."
"Was not a pleasant experience at all. Came into the store and was told that I am unable to get the piercing I wanted, was poor customer service and was not given a reason as to why."
Price and Value
Pros:
"Shop is easy to locate and the prices are very good."
"Quite expensive but I didn’t mind paying for a tattoo that I love."
"The shop is one of the cleanest tattoo shops I've ever been in all equipment is like new very professional expensive equipment."
"Spot on .... Highly recommend."
"Clean and sterile place with brilliant prices."
"A very modern place with CHEAP AND AFFORDABLE prices."