Reubens Restaurant Reviews Summary

Food Quality

Pros:

• "Loved their shawarma and lamb chops."
• "The salt beef is delicious though and if they actually served the sandwich like the promo photos they have on social then it would be much better."
• "Everything here is absolutely delicious, it exceeded my expectations."
• "The pulled beef in ciabatta is so tasty and tender."
• "The food here is incredible. So fresh and delicious."
• "The grilled chicken pitta is exceptional."
• "The food is excellent quality and the prices are no higher than similar central London restaurants."

Cons:

• "I have given this place too many chances as the only kosher restaurant in Marylebone. But every time I order I am more surprised by how bad and not tasty is food getting with time."
• "Not impressed at all. I had salt beef and dried up chips...... Cost £26.00 toooo expensive."
• "The sight of bread that looked mouldy, accompanied by a cold steak and chips was nauseating."
• "After two bites i saw ten little green bugs strolling on the lettuce, still alive."
• "The meat and sides were tasteless (boiled rice no flavor), chicken was burned not eatable."
• "Food was horrible, had the sharwama platter, chicken tasted like boiled chicken, sprinkled with cinnamon."
• "FOOD IS NOT AS DESCRIBED and POOR QUALITY!"

Service

Pros:

• "Their service is great!"
• "The service is friendly and fast."
• "Once the issue was brought up to the staff working they handled it with ease and was very apologetic."
• "Everything they served was so delicious and served with a smile."
• "The service was phenomenal."
• "The staff were efficient and friendly, so hats off to them."
• "Friendly attentive service too."

Cons:

• "Half the service staff is unhelpful and unfriendly."
• "Took some time for someone to come to our table to take our order."
• "When we walked in service was so slow waited 30 minutes before we had to go in and ask where our food was."
• "The service though was unbelievably terrible."
• "Service was pretty tepid, clearly not their forte."
• "The wait staff were very slow and rude."
• "Customer service here is resoundingly awful."

Ambiance

Pros:

• "One of the best restaurants in London."
• "The atmosphere here was simply amazing!"
• "The restaurant is stunning, the staff are really friendly, it's clean and the food is just something very special."
• "The atmosphere was solid for a downtown London kosher deli!"
• "Really nice decor, friendly staff."
• "The food was superb and the atmosphere was solid for a downtown London kosher deli!"
• "A great place for a business meeting or just getting together with friends."

Cons:

• "This place was just depressing, the interior tired."
• "The atmosphere is also quite unwelcoming."
• "Drab, old fashioned stale atmosphere. Extortionate prices."
• "My main issue was this place was just depressing, the interior tired, the music was horrendous."
• "Not very friendly or warm atmosphere on my visit I'm afraid."
• "However the people weren’t really welcoming, more sort of barely tolerating being bothered."
• "This place is completely chaotic."