Zizzi - Richmond Reviews Summary

Seating Arrangement

Pros:

• "Staff, particularly managers Maria and Emma, were amazing and straight away agreed to have our 40 guests."

Cons:

• "We have booked a table for 6 in advance, they gave us a very small round table that could not fit in all of our mains."

Food Quality

Pros:

• "The garlic bread was really good and soft."
• "Great food and atmosphere."
• "Amazing guten free pizza- one of the best ones I've ever had."
• "Starters were great, chilli garlic bread and hanging prawns."
• "Food and drink excellent too."
• "Food was fresh and delicious."
• "The food is delicious. Great pizza and pasta."

Cons:

• "Terrible food. Absolutely flavourless!!!"
• "Horrible!!! The food was prepared with zero passion input. The pasta was flavourless with a rubber-like texture."
• "Ordered a spaghetti Bolognese and it had maybe a spoonful of minced meat."
• "Food was awful and unfortunately the service was worse."
• "Ordered Cassareccia Pollo Piccante, my favourite dish for over 10 years and it was delivered made with gone-off cream."
• "Received pizza with olive oil dripping!"
• "An almost entirely inedible meal was delivered. Burnt to a crisp pizza."

Service

Pros:

• "Very helpful as my son is a wheelchair user... got served really quickly by attentive staff."
• "Definitely will visit zizzi Richmond again in the future."
• "The service and ambience are always good; it's been a regular haunt for years."
• "Rolant was very good it was very busy but still manage to give us fantastic service."
• "The food was great, service was fast and we were made to feel really welcome."
• "Emma was a very, polite and attentive waitress and Roland the chef made 1st class food."
• "Great service, they knew what we wanted all the time."

Cons:

• "First visit to this restaurant and would never return. The toilet was disgusting, blocked, and had dirty nappies strewn everywhere."
• "In a restaurant that was no more than half full, walked out after 20 minutes waiting for someone to come to the table."
• "Awful service. Waiters and managers always stay at the front chatting rather than pay attention to customers who wish to order."
• "Waited 45 minutes for our starters, and only brought out 2 out of 4 of them."
• "Extremely poor service. Just can't get over how bad it was - 6 members of staff were working for about 7 seated tables all of which were actively avoiding eye contact."
• "Much like most Zizis the food is impeccable however the service always lets it down."
• "Rubbish service... The manager is not fit for the job (our server)."

Atmosphere

Pros:

• "Lovely decor, amazing food and drinks menu, deliciously pulled off."
• "We will definitely come back and highly recommend you share this wonderful eating experience."
• "Clean and comfortable."
• "Good location in centre of Richmond with nice decor and ambience."
• "Great vegan menu. Rarely find that."
• "Newly decorated and lovely atmosphere."
• "The area was clean and very welcoming."

Cons:

• "This used to be a good Italian restaurant, now it's just average fastfood place."
• "The outside looked abandoned and dirty."
• "It's always great at zizzi in richmond."
• "It is odd that the management enters every day but does not consider an attractive, clean entrance to be important."
• "This restaurant was really hot, no air condition."
• "Good warm atmosphere."
• "The restaurant looked really nice but the service was not good."

Staff

Pros:

• "Staff are excellent, very friendly & helpful."
• "Everyone who works here is a delight."
• "Roland is a fantastic waiter. Greets us well even when we come after 3/4 weeks."
• "Roland, Carolina and all of the open kitchen chefs were some of the most hospitable staff that I have dined with in a long time."
• "The waiter and waitress were lovely."
• "Staff friendly and helpful."
• "Great welcome and service with smile."

Cons:

• "Staff were unfriendly, no one greeted us as we walked in."
• "Service in this place is TERRIBLE."
• "Saved by the food only!! The Polish staff member who greeted us and thrusted the menu at me and said 'sit where you like' was rather abrupt throughout the meal which wasn't pleasant."
• "The staff looked miserable and unresponsive."
• "All staff was polish and was badmouthing between themselves about customers in their local language."
• "The staff was extremely rude! They pulled faces when we simply asked to move table because there was cold wind."
• "Poor service and one individual was really rather rude."