The Terrace Eatery Reviews Summary

Customer Service

Pros:

• "The staff were very friendly and all in all, it was a great success."
• "Staff all professional, premises very good and excellent hygiene."
• "Always go back as they are so friendly and welcome you with a smile."
• "The owner who serves the till has really come a long way from when she first started, very bubbly, always smiling and a friendly attitude."
• "The staff are so pleasant and friendly."
• "Wonderful people took my order, so chatty and friendly."
• "Good friendly service."

Cons:

• "We experienced poor customer service, and there didn't seem to be anyone in charge."
• "The service was always hit and miss, one particular women on the till (the owner) was renowned for being rude to customers."
• "However their client service is very poor."
• "The woman at the cashier (who also makes the coffee) is just unnecessarily rude sometimes."
• "The lady behind the till has often been rude and dismissive."
• "The manager with long black hair was very rude and didn’t offer any customer service."
• "The old lady working at the till is so rude."

Food Quality

Pros:

• "I had the Spanish Eggs Benedict, which was fantastic - I highly recommend it."
• "They do fantastic food here and their menu is amazing."
• "The sandwich menu is delicious (veggie, seafood & meats), caters for so many different tastes."
• "The omelettes are amazing and they do lovely sandwiches and salads which are always generously filled with really good quality ingredients."
• "Really fantastic coffee. The best I've had in Kingston to be frank!"
• "Amazing sandwiches. All made to order from a vast array of options."
• "The food was tasty."

Cons:

• "Overpriced and not worth the money."
• "The food was of average quality, and relatively expensive."
• "Very disappointing. Vegetarian wrap £8 for a fairly small wrap."
• "Interesting if tasteless vegan breakfast, a mixture of shop bought and made from packet."
• "Noisy, not clean and not comfortable environment."
• "Awful and cold food."
• "What was delivered didn’t resemble a Caesar Salad at all. It was inedible."

Service Efficiency

Pros:

• "Juices are tasty and also made to order."
• "The service can be slow but always worth the wait."
• "Gets busy but service is remarkably brisk."
• "The team at The Terrace was very helpful in finding a yeast free bread for me."
• "Food was fantastic will definitely be returning soon!"
• "Have enjoyed every meal I’ve had there whether it be the amazing pancakes at breakfast or the sandwiches and salads or the great grilled vegetables, and their smoothies are delicious!"
• "Everything is made fresh to order and portions are generous."

Cons:

• "But took over 45 mins to get a sandwich."
• "Took a while for the food to arrive."
• "Orders not taken down correctly so wrong items come (or don’t come at all)."
• "Bit slow service."
• "Service is very slow. Long queue to order and friendliness is not the best."
• "We ordered 2 sandwiches and waited over 30 minutes for them to arrive at our table."
• "Took 35 mins to get a toasted sandwich and the staff didn't seem to care."

Value for Money

Pros:

• "Such terrific value. This is how to run a business in difficult times."
• "The meals here are absolutely perfect for me."
• "Well worth a visit👍"
• "Without sounding disingenuous, this may have been the biggest, best sandwich I've ever eaten!"
• "Great value given the high quality & generous portions."
• "Every choice is delicious. The price is decent too."
• "Great selection of salads and sandwiches, good value (huge salad with smoked salmon, prawns, crayfish is less than £10)."

Cons:

• "Somewhat overpriced for certain items."
• "Expect to pay £6-8 for a sandwich."
• "But the food quality is up there so you don’t mind paying a bit more than other places."
• "The place is always understaffed and its really overpriced."
• "Very expensive."
• "The portions are now smaller and the prices have gone up."
• "I think the eat-in food prices are a tad expensive, nearly 30% extra."

Atmosphere

Pros:

• "Love this adorable coffee shop with so much choice of food at such a high standard."
• "The Terrace is a very audience pleaser. The sense they are situated near the market stalls and have the ability to stand out for their target audience."
• "They have a lot of outdoor seating, so when the weather is good, it’s one of the best places to sit in the town centre."
• "Lovely outside seating or can even sit upstairs looking out over everyone outside."
• "It’s quite a nice place for a relaxing morning and afternoon."
• "Nice restaurant with outside seatings in the old market alley."
• "This incredibly cute cafe turned our day around!"

Cons:

• "Just a bit too bright if you're looking for something cosy."
• "Noisy, not clean and not comfortable environment."
• "They’ve played thumping nightclub music whilst eating."
• "Many dirty tables piled with old plates which staff aren’t cleaning."
• "And tables are never clean."
• "We got an allergic reaction from the food (cross-contamination most likely) We went after a busy period perhaps but the tables were dirty too."
• "A bit too casual on adhering to covid guidance/requirements and wearing of face coverings."