Address: Riverside Retail Park, 7 Carousel Way, Northampton NN3 9HG, United Kingdom
Phone: +441604403003
Rating: 4.7
based on 531 reviews.
Food Quality
Pros:
"Food was lovely as well."
"One thing I enjoyed was the food there, had a pizza and was delicious."
"The cafe is good and kids meals are reasonably priced."
"Food is good and reasonably priced."
"It's the best food I have had at a soft play."
"Food was nice and came out in good time, coffee was lovely."
"The food is reasonably priced and the jacket potatoes are amazing 🤩"
Cons:
"The food was chicken nuggets, chips, sausage pieces. And pizza the amount was tiny considering the children ages are up to late teen."
"Wouldn't recommend the food or drink very poor quality and quantity which is overpriced."
"Please do not buy food. My boys and I had eaten chicken and my 1yr old is vomiting 2hrs later."
"The food is overpriced but it's nice."
"Food needs to be quicker or people (staff) need to be welcoming as they sometimes appear the customers are in a factory."
"Walked over gasping for a nice hot drink which was awful."
"Poisoned my daughter who of which has a serious allergy. Lack of training and complete carelessness within the team."
Value for Money
Pros:
"Absolutely awesome and great value with no additional extras!!!"
"Free parking, admission is not too badly priced and food is reasonable too."
"Such good value for money."
"The pricing is reasonable, and the parking facilities were convenient, adding to the overall positive experience."
"Admittedly the entry cost is just shy of £30 for a family of 4 in peak periods but you really do get great value for money."
"Riverside Hub always seems like an expensive day out, but if you look at everything that's included in the entry price it's excellent value for money."
"It was well worth every penny."
Cons:
"I found it very over priced, especially the price for adults & the fee for babies is very unjustifiable."
"Quite an expensive couple of hours for your first visit as you pay a £5 membership fee along with the entrance price."
"Considering I paid £60 for a timed short play session I won’t be returning in a hurry."
"£7.50 per adult is just a crazy price!!"
"Personally I feel this place has become a total rip off. £15 per child, an unavoidable £7.50 charge for adults to sit and watch their kids have fun and to add insult to injury there is now a £2 charge for parking."
"For what is a short period of time you spend there, it's just not worth the money it costs."
"But don't think worth the money 🤔"
Facilities and Entertainment
Pros:
"Also there is a carousel, little carts and lots of slides which are all included in the ticket price."
"Absolutely amazing experience! Never been to an indoor kids entertainment centre to this high quality and variety before!"
"Great Place for children to get rid of excess energy and parents to chill."
"With 4 floors for the soft play as well as great climbing walls, laser quest and crazy golf, the kids and adults loved it!"
"The role play village is amazing, along with having designated areas depending on how old the little ones are!"
"Role play area, under 5s area, baby area, sensory room, massive soft play, rides etc. Something for all ages."
"Absolutely huge and amazing kids indoor play. There are so many different areas to play, DJ room, construction room, beauty salon, wall climbing, vet practice, soft play, sensory play, and separate area for under 5s."
Cons:
"They do not offer the much needed support one requires."
"Only thing I’m sad about is the time limit which meant we couldn’t explore everywhere."
"The only downside was that there was like a thousand people here."
"Car parking was a bit crazy and don't think its fair you have to pay for it when the place itself is so much."
"The sensory room was just barren with barely anything in it."
"Unfortunately the staff decided to enforce a ‘no under 5s’ rule in the Softplay area and refused entry for her sister who turned 6 two months ago."
"The lack of empathy and training in dealing with SEN children was shocking, it reduced us all to tears."
Staff and Service
Pros:
"Staff are friendly and the service is quick."
"The staff were very friendly and enthusiastic."
"The staff friendly and engaging with the children."
"Staff were polite & friendly."
"The staff were very welcoming and helpful."
"Staff are lovely and attentive."
"Friendly staff and all areas are kept very clean."
Cons:
"We did have one member of staff trying to tell us we hadn't booked the party area and we had."
"I do think that some staff could interact with the kids a bit more and be more enthusiastic."
"The staff were a little disorganised at the gates and sent me to the wrong party room. It did make me nervous that someone could walk out with your child."
"Staff could do with better training - put a hot pizza down in front of a 6 month old baby which he then tried to grab and burnt his hand!!!"
"We come across 4 members of (younger) staff who were visually fed up, bored/irritated and rude/inappropriate."
"Also website states if you have a blue badge you can be refunded the parking but last time we went the staff knew nothing of this and that was on a SEN Christmas Day!"
"Do not take any form of verbal agreement because they will not live up to it."
Parking and Accessibility
Pros:
"Parking is limited but was very good on the day I visited."
"Parking is just 2£, which you can get a refund for if you have a disability badge."
"Didn't have any issue with parking and it seemed quite organised."
"The introduction of booked car parking is good but we suffered a massive wait to enter the car park."
"Have to pay for a parking space, weird but okay paid for that."
"Easy to find, lots of parking and staff are all excellent."
"Although the parking situation has improved over the years there is not really enough for the busy (to really busy) periods...hard to see how they can improve this."
Cons:
"Limited parking. Very tiny spaces which aren't great with little ones in car seats."
"Parking was a disappointment as for a venue this size, parking space was tiny."
"Car parking was a bit crazy and don't think its fair you have to pay for it when the place itself is so much."
"Parking was a nightmare. Never have enough room between cars to get baby out."
"One downside is the tiny carpark and lack of parking on close streets, maybe for able bodied people its fine but not very good for disabled people."
"Extremely popular place and busy car park, now you need to reserve online."
"The only thing that could be improved (but not an easy one to improve) is the parking area."
Safety and Cleanliness
Pros:
"Always clean and well maintained."
"Very clean, all staff and adults wearing masks."
"It feels safe and secure. They call through any misplaced children through the tannoy which I found reassuring."
"Safety for exit seems good as you have to book in and out."
"Above all as a parent I felt my child was safe. The security was spot on and I didn’t worry about loosing my little one."
"The security gates at the entrance and exit are a great safety feature."
"So rare to find a soft play centre that's actually clean! Riverside Hub is spotless, even on the busiest of days."