The Percy Arms Reviews Summary

Atmosphere & Setting

Pros:

• "Loved the whole theme and atmosphere. A lot of time and effort been put into making it a beautiful place to stay."
• "A great selection of different seating areas both inside and outside give a nice sociable ambience that is hard to find nowadays."
• "The garden is a lovely place to eat."
• "In the heart of the Surrey Hills it's a great venue for meeting friends, family etc and has a play area for the kids as well as a lovely beer garden."
• "Really lovely outdoor space and great ordering system online and friendly staff."
• "The pub is tastefully furnished & decorated."
• "Fantastic South African/British food restaurant/pub set in the middle of the Surrey hills."

Cons:

• "The dining tables by the play area were messy and dirty."
• "Pity the outdoor play area for the kids was closed on our last visit."
• "Shabby, stained bar stool seats."
• "However, it feels a bit cavernous and has the atmosphere of a big chain pub."
• "Conservatory dining room - boring, uninspiring, dark and gloomy."
• "They have quite a problem with wasps in the outdoor covered seating area atm which we found to be very annoying."
• "The pub is in a terrible location. The outside area is in a state of disrepair and the inside is not much better."

Food Quality

Pros:

• "The food has been delicious and plentiful both times."
• "This is by far the best Sunday roast in Surrey."
• "Breakfast was decent, lunch and dinner had amazing food quality and a must try is their Sunday Roast!"
• "Food was amazing. Fillet steak to die for and the lamb curry, WOW.. Stunning."
• "The ribs are outstanding and my wife described the burgers as perfection in a bun."
• "I enjoyed some great food and was taken back to Africa with the exquisite cuisine."
• "The food was amazing, tasted so good and presented very nicely."

Cons:

• "The Sunday carvery missed the mark."
• "Ribs were a bit dry and fish dish was simply small and missed a good taste."
• "Good food, although the ham hock terrine starter was still defrosting when it was served."
• "But ordered turkey and it was turkey roll and had a horrid smoked flavour."
• "Fish was disgustingly fishy to try eat."
• "The roast dinners have gone downhill - the meat is very poor quality, chewy."
• "Great location but the food is terrible! My lamb roast dinner looks like it was from a ready meal."

Service

Pros:

• "Brilliant! We turned up with no booking, plus three dog. Got a great table and had exceptional staff."
• "Naren was an absolute star. So friendly and attentive!"
• "Service is pretty good and they look after you genuinely."
• "Service was friendly."
• "Very well looked after by the staff."
• "Service was prompt and friendly without being unprofessional."
• "The staff were all really welcoming, helpful and friendly...especially Shane!"

Cons:

• "Service is a mixed bag, feels a bit slow and some of the staff are rude."
• "Service is slow even though we arrived and ordered our meals at 12 noon when no one else was in the pub."
• "Service was awful. All the staff walk round with sour looks on their face."
• "Unfortunately my second rack of ribs was cleared by the waiter while I went to the ladies."
• "Service - exceedingly slow and unfriendly, servers very much lacking any customer service skills."
• "The staff are very rude the drinks are awful and they can’t pour a Guinness."
• "Food was generally good, but the service was pretty haphazard."

Value

Pros:

• "Prices are good value for the quality of the food and massive portions, you don't leave hungry!"
• "Prices for Coffees/Hot Chocolate (which were really good) were even less than Garage service stations/Costa etc."
• "Prices are reasonable for a good pub - circa £15 a main."
• "Bit loud but good value for money and great service."
• "Good value for the quality of food we received."
• "Really great value for money."
• "Price for five people came in under £100 - very good value; we did not drink alcohol but all left happily fed."

Cons:

• "Obviously not cheap at a shade over 60 quid a head for the food."
• "The plant based burger was not good value."
• "Very overpriced £15.95 per salad and exceedingly disappointing."
• "It’s over priced for what you get."
• "The prices are ridiculously expensive but they always have been here. £9 for a glass of rose!"
• "Not good value for money."
• "Over all very disappointing meal for £60."