TWG Tea Leicester Square Reviews Summary

Tea Selection and Variety

Pros:

• "TWG has the largest selection of teas and their staff is very professional."
• "One of the coolest tea shops I've ever been to with tons of varieties."
• "Over 1200 variety of tea in this store."
• "They have such a large choice of tea! My favourite ones are Paris - Singapore and Tokyo - Singapour!"
• "Amazing store! Tasty tea ☕️."

Cons:

• "The tea is tasteless. I tried the English Breakfast. Don't waste your money, it’s extremely pricey and tasteless."
• "The ice cream tastes like Mr Whippy, and nothing like the descriptions."
• "The tea leaves themselves are high quality: buy some and brew them yourself. The way they brew them there is nothing special."

Customer Service

Pros:

• "Billy helped us understand the world of teas. He explained what temperatures, time and preparation for each of the tea flavors we purchased."
• "The young lady staff was polite, offered help when saw me wandering and sniffing around as the selection is quite overwhelming."
• "Staff speak many languages and are there to help."

Cons:

• "Her presence in the store is honestly the only bad aspect of an otherwise wonderful experience."
• "Unpleasant service. This place insisted you had to leave your umbrella at the door."
• "The door boy was showing me the exit door as if he was guiding chickens to their place. He was absolutely rude."
• "Terrible service. We arrived mid afternoon to the cafe and were told by a passing waitress that she would be back in a few minutes to seat us (even though there were plenty of empty tables right in front of us)."

Pricing and Value for Money

Pros:

• "It is a pure pleasure every time to explore the wide range of teas in the TWG shop. The prices for the tea are fair, sometimes cheaper than over the internet."
• "You get what you pay for here. Tea is all top quality."

Cons:

• "Laughably expensive. Who buys a regular tin of tea for £100?"
• "The prices in the shop were nearly 40% higher for Geisha Blossom tea than on the website."
• "Very overpriced. Comes across as a very refined establishment with a prestigious history but the shop seems like a tourist trap."
• "I couldn't see any Yorkshire Tea, which is pretty much the only tea I drink, but they still had a ridiculously large amount of tea."

Ambience and Decor

Pros:

• "The place: when you step in the upstairs room it seems you are immediately transported to a different place. It looks like a small palace, amazingly decorated."
• "Beautiful place to have tea, breakfast, lunch. Vast selection of tea to choose from. Brilliantly decorated with traditional tea room features."

Cons:

• "Tries to be elegant, but vanity alone doesn't achieve that."
• "The service was shocking - half full restaurant and they believe waiting half an hour for two cups of tea and an apple juice is acceptable."