Islington Council Reviews Summary

Customer Service

Pros:

• "Well since everyone is piling in with their one-star ratings here’s my attempt to redress the balance! I think they provide a brilliant service, are responsive, and have lots of lovely people working for them."
• "Just spoke to Gerrard from the business rates department, he was really helpful and polite."
• "Although it took a while to get through to someone, the person I spoke to was very friendly and helpful with my questions on a parking ticket."
• "Her colleague Ken stepped in and offered to help even though it was not part of his job."
• "Applying for parking suspension and the staff was very helpful on the phone."
• "In two minds as have two ends of the line experiences. One, very pleasant, helpful and polite."
• "The call centre representative I spoke to was friendly and helpful."

Cons:

• "The second call I made was picked up by a male staff who kept me on hold for longer than 5 minutes."
• "Council services seriously lacking. Little to nothing can be done online and don't expect a reply over email!"
• "Very unprofessional on taking any matters."
• "Customer service (who 9/10 have 0 customer service skills btw) advised there was nowhere to escalate a complaint."
• "No one answers the phone, no one who works there seems to have the slightest interest in regards to your issue."
• "Extremely poor customer service, incompetent staff who are incredibly unprofessional, rude and unhelpful."
• "Numerous times I have called Islington council and the staff have spoken to me in a rude and curt fashion."

Council Efficiency

Pros:

• "I’m surprised with all the negative reviews, which is why I decided to add one, 95% of staff I have dealt with over the years have been polite and helpful."
• "To be fair every person I’ve spoken to in the last has also been helpful and respectful."
• "Personally all staff at the council that I have dealt with in the housing department have been very helpful and also polite."

Cons:

• "Phoned them after 27 hours. Not enough engineers. Farce."
• "These people are far from being organized. I ordered my marriage certificate online - waited 4 month and had to followed up with them to get it."
• "The contractors or 'operators' do quick jobs most of the time and often try to cut corners."
• "You enjoy those fines especially when you challenged then and those making the decision turn blind eyes."
• "Deliberately ignoring A.S.B online forms so problems never get resolved."
• "The most inept and inefficiently-run Council I've experienced in London."
• "Operationally, the institution is a complete mess."

Financial Issues

Pros:

• "FRIENDLY GOVERNMENT EMPLOYEES WHO'S THERE TO HELP THE PUBLIC."

Cons:

• "Now it’s 6 years later and I’m being hounded again receiving letters from Islington council demanding I pay them an amount of unpaid council tax sum of £2310.81."
• "Not even worthy of a full star, I pay my council tax every month but for the past 3 months they have been taking another £30 pounds without my knowledge."
• "This Council has been the WORST nightmare ever. I have been repeatedly issued council tax bills, which were to be paid by tenants who had already left."
• "Continued to send us bills, threats and court summons for an entire year for not paying council tax."
• "They are always miscalculating rent or council tax and then chase you for money when it's their fault making mistakes."
• "Stopped my housing benefit for no reason and want to take me to court cus my rent wasn't being paid."
• "I think they are the worst council I have dealt with. No one responds to any queries emails go ignored for weeks."