Finesse Windows Reviews Summary

Quality of Product

Pros:

• "The actual windows look terrific, fit is excellent and secure."
• "The quality of the front door seems very good and looks great."
• "Their windows are good quality. Certainly better than my existing windows, and the cheaper end of the market."
• "The windows are stylish, of high quality and have a secure locking system, we are very happy with them."
• "Their doors and windows are of superior quality."
• "Their products are top quality."
• "The products are of a very high quality and have a superb finish."

Cons:

• "Wrong parts ordered and delivered and fitted although they knew it was wrong."
• "Unfortunately, the wrong colour door was delivered and the wrong hinges for the windows were fitted."
• "There was also debris in between the panes on two of the panels."
• "There was also an issue that the kitemarks were completely randomly placed on all the panels, which meant it looked quite messy."

Customer Service

Pros:

• "Customer service is always outstanding."
• "Fantastic customer service."
• "Customer service is first class."
• "After sales service excellent - not many companies will take the time to come out to see if you're happy."
• "Great company which it is apparent is very customer focussed."
• "After care is superb. I had a problem on a bank holiday Sunday and had this dealt with within the hour."
• "I continue to be very very impressed by the standards and levels of service provided by Finesse windows."

Cons:

• "Very bad after service and customer support for the products."
• "They are really unprofessional!!"
• "At no point in any of the calls did I feel like there was any sense of urgency from of the support staff or management."
• "There seemed to be NO communication from anyone in any department."
• "No one knows what is going on, my husband having to organise time off work to be in to sort their screw ups out."
• "The surveyor was DREADFUL. He was rude, unprofessional and was more concerned in pointing out all the structural issues with the house."
• "Do not trust this company!"

Installation and Workmanship

Pros:

• "Very professional guys came out to do the fitting."
• "On both occasions the installation teams took time and effort to make sure the windows were correctly fitted, everything was clean and I was happy prior to them leaving site."
• "Cleaned up and very good workmanship."
• "The standard of fitting was excellent with great attention to detail."
• "The fitters were excellent at tidying up after changing windows and doors."
• "The fitting team were very friendly and professional and cleaned up well after the fitting."
• "Workmanship was super professional and we are so impressed with the quality of our new door."

Cons:

• "The fitter chopped off the frame on site because he was confused by left and right ones."
• "They kept on delaying your project and ruined your plan for the rest work."
• "Time to complete. 105 days!"
• "As it was quite a big job and we ran into a few issues, it did end up running a couple of days over the timeline that was anticipated."
• "It was a mammoth journey to install 2 doors and 4 windows. I moved house quicker than finesse could sort out a relatively simple order."
• "Also their install teams cannot clean up after themselves. I have spent hours clearing up rubble, dust and cleaning doors/windows after they said they would do that."
• "Damage to fresh plaster on the inside."

Value for Money

Pros:

• "The price was great and we were extremely happy."
• "You get what you pay for and I was happy with the price."
• "They quoted great price and discount."
• "Although a bit more expensive than other quotes, the product is obviously superior and worth the extra cash."
• "Great local service and they might not be the cheapest but it's completely worth it to know that the work will be really good quality and hassle free."
• "Competitive pricing, attention to detail, great quality windows and doors."
• "The pricing was competitive, the quality of the windows in my view is excellent."

Cons:

• "I know they appear more expensive than other companies, but you do get the best with Finesse."
• "For what we paid (and it wasn't a small amount) I don't think we got the service we deserved nor paid for."
• "Are they better than equivalently priced windows? Probably not."
• "So why not 5* review? Lead times, and post deposit care."
• "However, it pays to shop around, in hindsight that is what I should have done, since at 16 weeks that is twice that of their equivalent competitors."
• "My first order was quoted at 16 weeks... 12 months later and my 2nd order. Finesse are still quoting 16+ lead times."
• "Finesse are still quoting 16+ lead times."