Moorways Sports Village and Water Park Reviews Summary

Cleanliness

Pros:

• "The changing facilities were clean and tidy and staff were friendly."
• "Cleanliness was very good."
• "Impressed with the cleanliness and flumes/slides."
• "The centre is very clean and all the staff have been brilliant especially the reception staff - very helpful and have all the time in the world for you."
• "Clean facilities. Very attentive staff!!!!"
• "Changing rooms clean."
• "The lockers and changing areas are clean and there are lots of both."

Cons:

• "A lot of staff stood around the pools with their brushes and not actually cleaning when it is clearly needed."
• "The stairs down to the pool haven't been cleaned since opening."
• "The changing rooms were filthy and the toilets smelt like the stairwell in an old multi-story car park."
• "Changing rooms were filthy already though, with rubbish everywhere and hairs building up in the corners."
• "The pool changing village is covered in clumps of hair and just general evidence of poor housekeeping - it also had an awful smell."
• "Very dirty, dirty floors, dirty lockers."
• "The 'fun pool' is quite small but alright. The changing rooms aren't very clean, it's like dogs get shaved there or something."

Staff and Service

Pros:

• "Staff were polite and friendly."
• "The staffs are very helpful especially Sally."
• "Thanks Catherine, you are a Gem."
• "Female life guards are really helpful and provide pretty much everything for new beginners."
• "The staff were so welcoming."
• "Very helpful staff the Active Communities Manager Lauren provided us with all the information and help needed."
• "Great disability services."

Cons:

• "Deffinately not suited to front of house when you don't even care to help customers."
• "The staff need better training and some more organizing is required."
• "Shocking customer service. What's the point of having a telephone number and reception if you are not answering after I've rang literally 20 times in 3 different days???"
• "Having problems cancelling my membership."
• "Only downside is birthday parties happen there with no prior warning, and we had to leave due to lack of staff awareness of their surroundings."
• "lots of staff just walking around not doing much, but can't answer simple questions you might have, they're all just not sure."
• "Staff totally rude, no idea at all about lost property and didn't even care or bother to look."

Facilities and Amenities

Pros:

• "The park also boasts a fun-filled kids’ area where the little ones can have their share of joy."
• "It’s light, warm, spacious, clean & inexpensive with friendly staff, multiple pools and multiple water slides, a wave machine, inflatable assault course, minimal queues & free parking."
• "Amazing place! Went for the first time today, we loved it!"
• "For the cost of a normal swimming pool trip you get slides, flumes, a wave pool and sometimes a big inflatable as well as a big pool to swim in."
• "The rides at the swimming pool are really good, loved the wave machine too. Brilliant for kids!"
• "Great gym facilities and really enjoy the circuits class."
• "The main swimming pool is really amazing."

Cons:

• "It's over capacity and smells really bad in the changing rooms. It's not a relaxing place to exercise."
• "Even when the pool is quiet, you must stand at the counter and login to your account on your phone, find the correct page which is hidden halfway down the front page after ads for various things, navigate through every swimming session that week, book then pay on your phone and if you don't have a bank card saved on your phone then it'd be even more hassle."
• "Most disappointed with the instructor teaching my son who seems to think sitting children out of what is already a short 30 min lesson is ok."
• "Unisex changing unsafe for young girls."
• "Lockers within the male changing room were not big enough for my needs."
• "The facility is not very clean; visitors are able to walk near the pool with dirty footwear that hasn’t changed."
• "The slides didn't open up in to a pool either. Which made them a lot safer."