Brettington's Steak and Lobster House Reviews Summary

Food Quality

Pros:

• "The food is of an excellent standard, the steak and lobster is to die for!!"
• "The food was fantastic and full of flavour."
• "Very good and fresh food. extremely good quality and value for money."
• "The food was excellent, in terms of presentation, quality and taste."
• "My steak was excellent. It was perfectly cooked."
• "The food will BLOW YOUR SOCKS OFF!!! I had the British rib eye with chips and chimichurri."
• "The food was AMAZING!"
• "Amazing place for steaks."
• "Food excellent."
• "Absolutely amazing cuisine, we were surprised that restaurant doesn’t have a Michelin star."

Cons:

• "For a steak house the steak was okay and the sides were good."
• "It was awful, delays, disappointing food quality."
• "The food was rather bland and quite overpriced."
• "The "steak cut chips" were McCain home fries you'd have at home but dusted with paprika or something."
• "Main of sirloin disappointing - bit dry (medium rare) but main problem was the ridiculous level of salt used."
• "As i continued to get towards the center of the steak it became virtually raw."
• "The steak and lobster do not extrude the quality that the menu and website suggest they should."
• "The prawns were overcooked and they charge £5 for 2 tiny prawns."
• "The Sunday roast which was really disappointing. Swimming in gravy, the beef was tough and resembled being boiled."

Customer Service

Pros:

• "The staff are friendly & attentive."
• "I have always found the staff to be polite, attentive and friendly."
• "Our server was called Rose she was very knowledgeable about the food being served and very helpful."
• "The waiters were constantly polite and overall nice."
• "Staff very friendly, humorous yet professional."
• "The staff were very pleasant and friendly with our kids."
• "The staff are great, attentive and efficient."
• "The staff were all friendly and checking to make sure we were all good."
• "Staff were so lovely and welcoming and they were all abiding to covid19 regulations."
• "The staff were very professional and helpful."
• "And we haven’t seen such a friendly and attentive staff very long time living in London."

Cons:

• "Just been charged a £40 cancellation fee because my mum is in hospital."
• "We were not informed of only having a two hour slot, and when we questioned this with Jim our server who was quite pleasant at first seemed to turn surly with us after that and was rushing us to leave the table."

Ambiance & Environment

Pros:

• "Nice restaurant, well laid out comfy and decorated nicely."
• "Our first visit to Brettington's - we were pleasantly surprised! The style and atmosphere of the place was unexpected for a Rochester restaurant."
• "Really nice place. Excellent service and lovely staff."

Cons:

• "The BIG BIG problem is the sound, oh my god it is loud."
• "The only downfall I think needs to mentioned the place has very bad or non existent extractor fan so it is always smokey and fairly unpleasant as you enter."
• "Noise levels were above what would be expected and meant that conversation between our group of 4 was difficult."
• "After speaking to our server they refunded the drinks. For what is supposedly a top restaurant I found the venue to seem very cheap, chairs and table very basic."

Pricing & Value

Pros:

• "The price is good for the quality of the food."
• "The kids meal was almost double what it would cost in your usual Bella Italia type restaurant but the portions were quite large."
• "Decent sized portions of the main and sides, desserts were also tasty."

Cons:

• "We were really disappointed that the cost of the dishes did not offer good value for money."
• "£90 for two of us and leaving steak uneaten isn't in the right ballpark for us."
• "You get the sense they know the kitchen is not up the task."
• "Came here with my family, they charge £5 for 2 tiny prawns."
• "Ordered chicken wings but very little meat on them."
• "The venue seemed very cheap, chairs and table very basic - but not the prices."