Subway Reviews Summary

Customer Service

Pros:

• "One of the best Subway branches I have ever been. Service was first and friendly."
• "The only outstanding thing I saw was that the staff was caring and compassionate to an elderly man who seemed to can't hear them well."
• "Amazing guy working. Visited Thursday night. Really professional."
• "Overall great customer service."
• "The staff are polite, friendly, kind, honest, attentive, respectful, responsive."
• "The sandwich was made just the way I like it, the staff was nice the guy who served me looked new but he did everything perfectly in my opinion."
• "I'm giving the 3 stars purely to the one girl behind the counter, who served me today, she was so hard working and obviously trying to juggle several customers at once!"

Cons:

• "The customer service lacked professionalism, basic manners and the staff looked like they had been forced to turn up to work and serve."
• "Terrible customer service, made my sub the way they decided they wanted it and completely ignored what I was asking for."
• "Staff were aggressive when challenged and the manager was no use also."
• "The customer service is horrible."
• "Really disorganized and staff seemed not to care, not one smile, apology or even basic communication."
• "Staff with lack of customer skills and management even worse."
• "Very bad customer service, it's like they don't want to be there."

Cleanliness

Pros:

• "The store was small, clean, tidy, modern, bright and vibrant."

Cons:

• "It's always filthy, there will be free tables but they, and the floor, will be covered with rubbish."
• "The store was dirty and there were two flies buzzing around the prep area."
• "The restaurant was very dirty you could see flies flying around the food or even on the food."
• "Dirty smelly place, no ventilation and really rude staff."
• "I have never seen an establishment this filthy."
• "The worst Subway branch ever... this branch is very dirty flooring were dirty and tables were dirty."
• "Its a filthy dump - food and wrappings on the floor, tables and chairs scattered everywhere."

Food Quality

Pros:

• "One of the best Subway branches I have ever been. Service was first and friendly. Food was on spot. Nicely made and wrapped."
• "The food was warm, meaty, okay, pleasant, edible, well portioned, reminded me of the American taste, smelled great but messy."
• "The sandwich was made just the way I like it."

Cons:

• "Portions of meat are half what you get in another subway."
• "Sandwich was so dry."
• "The food was cold and smelt."
• "The vegetables were all wilted and the RED onions were BROWN, the meat looked like it was sweating."
• "The portions were awfully small."
• "Such an awful amount taste."
• "Disgusting unhygienic. I bought my sub but didn’t eat it because it’s disgustingly unhygienic."

Location

Pros:

• "Well located just opposite main Stratford Station and bus station, across the road, less than 1 minute walk from the tube station, inside of old shopping centre."

Cons:

• "The place was hotter than the sun outside."