InterContinental London - the O2, an IHG Hotel Reviews Summary

Location

Pros:

• "I'm not fussy and would normally stay at a cheaper hotel but, for the convenience of being next to the O2, I find it well worth the price for the quality and service."
• "Location is directly next to the O2 tube station."
• "The location right next to The O2 is so convenient, not only for events there but also for the shops, restaurants and other entertainment."
• "The hotel location is excellent for events at the O2, close to the tube station and all amenities."
• "It's really convenient, with a walkway that takes you straight into the O2."
• "Great location for O2 shows, just walk over in a minute."
• "There is also a joining corridor connecting the hotel to the 02 shopping center, which is convenient for dining, shopping and the 02 Arena."

Cons:

• "However, the hotel has car parking issue especially if there is a concert/ event in O2."
• "Also, Parking?? £40 / day for guests?? Very over priced."
• "Only issue was the parking - £22 for a few hours!!"
• "Bit difficult to get to by car as there is a lot of construction work going on in the area, and parking is limited to a few spots."
• "It’s a bit awkward to get to as you have to walk through the O2 and signage isn’t that great."
• "The location is less than ideal traffic-wise for this airport."
• "It is a bit far away from the city centre but it is London which is widespread."

Room Quality

Pros:

• "Beautiful hotel, superb room with view of the Thames."
• "The rooms are very nice and spacious and clean."
• "The Suite was comfortable and spacious with a great view."
• "On entering our room it certainly was a wow factor as the room was overlooking the Thames."
• "The rooms were immaculate and really well designed."
• "The rooms are spacious and well appointed. Large bathroom with shower and bath."
• "Room was excellent with a great river view from the very large picture window."

Cons:

• "The only downfall is that the jacuzzi wasn’t really hot."
• "The lifts look a little bit dated, with cracked glass, and some panels needing replacing."
• "The only thing that spoiled the experience was the hostess, a short Asian woman. who refused to seat us near the window 2 times, although the hotel was empty and there were free tables."
• "Upon entering the room, I noticed that there were missing items from the mini bar and a half eaten Kit Kat."
• "Surprised at the poor quality in-room TV with the constant break up of signal making it almost impossible to watch."
• "The room itself is a little old and small, but everything works."
• "Shower has mold in the base. Air-con was loud."

Service

Pros:

• "The staff at this hotel is exceptional."
• "Every member of staff I had contact with whether they worked on reception, housekeeping, breakfast staff, chefs, concierge or the bar were so pleasant, helpful and informative."
• "All the staff were very friendly."
• "The front desk staff was impeccable and friendly one of the standouts was Renata her customer service was excellent."
• "They were so welcoming at all the various desks and services."
• "The Staff couldn't have been more helpful or attentive even at the busiest times."
• "The staff were all very friendly and excelled at providing quality professional service."

Cons:

• "I don't want to ever stay at this hotel again."
• "Upon arrival (on my wedding night) I was met with a very rude individual."
• "When I raised this issues up during check out, I was gain met with a rude attitude and not even an apology for the mess."
• "The bar staff in the clipper bar were disinterested at best."
• "The staff member who was at the reception desk offered no smile, no apology, no direction as to where we could wait or store luggage etc."
• "The staff dealing with this were extremely unhelpful and couldn’t even tell me the process to deal with the issue."
• "Staff were too busy to take any time or care about guest requirements."