Chesters Seven Kings Reviews Summary

Customer Service

Pros:

• "However the staff is very friendly and nice."
• "Rahul patel has the absolute best customer service! the food was absolutely insane! so tasty, juicy and hot!"
• "Excellent service every time I visit or order on Uber eats."
• "Staff are friendly every time I visit the store and make sure my orders are always fresh and made always to my special requests."
• "Chester's is one of the best chicken and chip shop I ever had in England I really love the food and the customer service Pradeep and jashan whenever I go there Im always served with a smile."
• "Rahul Patel was very friendly and helpful in giving suggestions for alternative meals."
• "Great staff."

Cons:

• "Very Bad customer service as they don't know what they are charging."
• "Arrived to collect order - they hadn't even started on the order no apologies given either."
• "The staffs are rude and speaks their own language!"
• "Rude and stupid staff make people wait when pizza ready sitting on the shelf to get cold."
• "Staff makes poor eye contact disregarding who is first in the queue."
• "Useless staff, when it gets busy rather than serve customers they're too busy brushing the already brushed floor, taking breaks or having arguments amongst themselves."
• "The staff here seem like they hate working at Chester's."

Food Quality

Pros:

• "I highly recommend Chesters because food is very well priced and the staff are kind and very efficient."
• "Food is absolutely banging."
• "The new recipe for their Crunchy Chicken range is amazing! We tried the crunchy strips, crunchy wings and the crunchy burger and they were insane!"
• "This place is a must, don't charge extra for sauces, and portions are generous."
• "Best fried chicken around, reasonable prices."
• "Chester Seven King's chicken fries is great. I love that they have four different flavors to choose from, and the price is just right."
• "Best chicken in my area, open very late, great for midnight snacks and pregnancy cravings."

Cons:

• "Food poisoning from this place."
• "Burgers are getting smaller and smaller every month."
• "The soft drinks are warm, the chicken fillets are thinner than a french fry."
• "I wish if there was any negative rating for these scums i ordered hawain burger with uber eats which is supposed to be with grilled chicken fillet but they sent fried chicken fillet burger."
• "The food wasn’t great and it gave me a food poisoning."
• "Made me feel sick straight after eating it, and I had bad diarrhea 25 minutes after eating it."
• "The food was cold and they have messed up with my Order."

Cleanliness

Pros:

• "Shop looks really clean and they have maintained hygiene well."
• "Staff are hard working and plenty they all follow health and safety procedures like hair nets which most chicken shops actually don't."
• "Food is mostly prepared fresh whilst you wait and is always hot."

Cons:

• "Not to forget the tables are filthy they don’t get cleaned regularly at all."
• "Unfortunately the sitting area is very very unclean I would not recommend sitting down and eating."
• "None of the tables had been cleared. It was filthy and the bin was overfilled."
• "If you eating in, the tables are always messy it appears the customers are too lazy to put their rubbish in the bins."
• "Tables are always sticky and smelly, the floor is so slippery that you can ice skate."

Management and Staff Efficiency

Pros:

• "Any issues are resolved promptly by the staff."
• "Food came on time, was perfect temperature and the order was complete."
• "I love chesters! This is my local chicken shop and honestly it is the best chicken shop I have ever been to."

Cons:

• "Absolutely appalling I run 4 FAST food restaurants and this is nowhere near fast."
• "Poor service I've been in there a few times and the first few I gotta say I thought my wait time to be served was longer just because of my colour."
• "The customer service is very poor. The staff is fighting with each other about packing orders."
• "The staff there are moving like turtles in there!!"
• "The new staff is absolute terrible and if its not addressed sooner business will definitely go down!"
• "The recent menu has made things very complicated also affecting queue times drastically."
• "The boss’s kids running the shops now are incompetent."

Value for Money

Pros:

• "The food is good, spicy and at a fair price."
• "One of my favorite chicken and chips shops always consistent with food decent prices slightly more than other but worth it."

Cons:

• "Twice now they've messed up an order, wrong burger twice and I've paid full price."
• "Very salty. I got a nugget meal and wing meal for £10!! Very pricey for basic meals which would cost £6/7 max anywhere else."
• "These guys make up the prices when you try to add something extra."