McDonald's Reviews Summary

Service

Pros:

• "Staff members are very helpful and active serving huge number of people fast."
• "Lovely service, decent smile and very warm welcome via drive through."
• "Ordering was quick, collecting my food easy and in no time I was consuming my meal."
• "I always come to this branch as the service is fast and the staff are attentive and my order is always right."
• "Staff was warm and friendly thank us for coming... which was 👌👌👌."
• "Really quick drive through, plenty of parking and the food was hot."
• "Very impressed at the quick service, we ordered by the app and by the time we had walked round from the car park the food was ready."

Cons:

• "Staff completely inept, initially got order missing items."
• "The service was very slow and unfriendly."
• "13 minutes for food is not what I call fast food."
• "Worst out of all McDonald's. Poor service. Rude staff."
• "Poor management. Constant shouting for more food to be ready, slow service."
• "Very poor service.. The staff are not pleasant and not helpful at all."
• "Although service was excellent and staff were polite, it did take almost 25 minutes for my order to be made."

Cleanliness

Pros:

• "Store clean overall. Staff did their best to clean up after customers."
• "McDonald's restaurant was clean and tidy and quickly served here, food really nice and hot."
• "One of the main thing that I notice was how clean and tidy."
• "I was blown away by just how clean the restaurant was."
• "Parking is very tight here but the restaurant is clean and food served quickly."
• "It was really clean and tidy and the usual quick service."
• "Clean, food delivered fast, helpfully staff."

Cons:

• "The restaurant was not clean and the cleaner kept using the same cloth without rinsing, it for cleaning the trays and tables."
• "Absolutely disgusting dirty, men's underwear on the mens toilet floor."
• "Wasn't particularly busy and one point we were the only customers in there. Food packaging all over the floor."
• "The food was stone cold and the chips tasted like they had been reheated and gone cold again."
• "Not the best McDonald's Branch we have been to. Staff seemed busy when there weren't many customers or cars in the drive through and there were fries and other food strewn all over the floor!"
• "Miscommunication between staff, they filled the tray too full so the chips fell on the floor."
• "Wiping the tables from time to time would be a start."

Food Quality

Pros:

• "All the food we ordered was available & the best we've had from a mcdonalds in a while."
• "Food cooked perfect chips full to the top of envelope."
• "Chips (pretty much the only thing that can be done wrong) are done right!"
• "The food at McDonald's is great, not only do they have great customer service but they have staff who are willing to help people if they are stuck at the ordering machines."
• "This outlet is actually one of the better ones and the food is quite good."
• "The food is always cooked fresh and hot just the way it should be. Great customer service."
• "The food was hot and looked good rather than just thrown together."

Cons:

• "Awful, we three had food poisoning since last Sunday to today (Tuesday) due to Mac Donald’s food."
• "The drinks were very watery."
• "No fizzy drinks, no shakes.... Still expected to pay +40p for a latte."
• "The food was cold and messily put together."
• "A cold very dry wrap that had three very dry CHUNKS of cucumber a few dry leaves with brown slimy edges."
• "Absolutely disgusting had to take it back soggy chips burgers not warm cheese all congealed at the sides."
• "Unfortunately i have visited this branch quite often... Each and every time the fries have been served undercooked, soggy and cold."

Order Accuracy

Pros:

• "Perfect as always! (Especially if you haven't had one for a while!) That's if you like McDonald's in the first place."
• "Burgers arrived freshly made and chips were nice and hot."
• "Popped here after visiting Harry Potter studios & wasn't disappointed. Everything was fresh & piping hot!!"
• "Great service from the drive through window colleague who had a rose tattoo's."
• "The food was perfect too."
• "Efficient drive through."
• "Majority of the staff on the drive thru are great, there's been a couple of people who could do with a tad more training but there's always the majority who are in good spirits and helpful."

Cons:

• "I received 2 slices of cheese on a Chicken Mayo. I am allergic to cheese, didn't discover the mistake until I got home."
• "We requested and PAID for an extra item on two burgers and neither had it."
• "Just got a egg McMuffin and cheese but didn’t come with egg or cheese."
• "As always, took ages to get my food and then got my order wrong!"
• "Got our drive through order wrong twice!!!"
• "Got a very disappointed and hungry little girl! Ordered a veggie wrap happy meal. We got a happy meal with no toy and a chicken wrap."
• "Everytime I order from this McDonald's they get my order wrong and leave items out."

Atmosphere

Pros:

• "Business as usual."
• "Applause to team behind the Restaurant."
• "Lovely new refurbished restaurant."
• "Newly refurbished McD Restaurant is stunning."
• "Nice building for a Maccys."
• "One of the best mc Donald's if you want a quiet seat."
• "A good McDonald's if you want a hassle free trip."

Cons:

• "The atmosphere could be a lot better."
• "Very strange, Asian music playing in the background, obviously for the staff and no care what the customer prefers."
• "This seems to be the hang out for a few young groups and can feel intimidating at times."
• "Honestly this mcdonalds just gets worse each time 😂 waiting 20+ mins for your order."
• "THE WORST MCDONALD ON THE PLANET. The staff are the most unfriendly saddest depressed looking people."
• "Overall impression dirty and run down with a poor level of staff working."
• "Not the best McDonald's Branch we have been to. Staff seemed busy when there weren't many customers or cars in the drive through and there were fries and other food strewn all over the floor!"

Value

Pros:

• "Great place. Dine in, drive through and take away available pretty fast service on all 3 options."
• "McDonald's St Albans Rd. What a lovely team of employees. Couldn't do enough for me."
• "Fast and easy, using app to pre order, assistant bought out food was very helpful and friendly."
• "As is the case with most of the franchise, this branch has the new diner look, cleaner and fun for young ones."
• "Well, it's Macdonald, quick food, and does taste nice after having after a long time. Plenty of seats and parking available on first come, first gets. Also has a drive-in."
• "I love this place. It's awesome."
• "Went to the drive thru the other night and the girl serving gave the most genuine 'have a good night' I’ve heard in a while."