Bathroom Discount Centre Reviews Summary

Customer Service

Pros:

• "Gary and Barry have been most helpful, with Gary sourcing the best products for me."
• "The service has been friendly, helpful and very accommodating."
• "I wouldn’t hesitate to recommend dealing with Kate."
• "Delivered on time with good communication throughout."
• "They listened well and helped me deal with a difficult situation caused by another vendor."
• "In the after-sales support where the Bathroom Discount Centre excelled."
• "Chantal in Customer Services was exceptionally helpful and sorted a replacement within a couple of hours."

Cons:

• "We struggled to get anyone to answer the phone who knew what had happened to our order."
• "Really bad service, rude 'helpline' and constant delays with orders."
• "The taps I ordered apparently have gone missing through a delivery company."
• "The guys in the warehouse are incredibly rude and unhelpful saying its not their fault."
• "Had to call multiple times for an update and reschedule the plumber many times when it didn’t arrive when they said."
• "Customer service is non existent. These people do not know anything about the Consumer Rights Act."
• "Everything was delivered incorrectly and in bits and totally held up our builders."

Delivery & Logistics

Pros:

• "I had a replacement fitting delivered in less than 24 hours, which I was hugely impressed with."
• "We received all the items promptly."
• "The delivery was prompt."
• "Delivered on time with good communication throughout."
• "They were delivered on time and the delivery guy even helped my husband get the heavy bath up the stairs to our first floor."
• "Delivery of that was again very swift."
• "Items were sent as soon as possible, generally next day delivery as they became available."

Cons:

• "The taps I ordered apparently have gone missing through a delivery company."
• "Some bits arrived after 10 days or so. Some items had bits missing from the boxes."
• "Everything was delivered incorrectly and in bits and totally held up our builders."
• "Didn’t call back with an update when they said they would."
• "Say its not a courier but their own driver. But can't give a time slot at all with 9 till 6."
• "Billing incomprehensible, had to chase for delivery."
• "The piece de resistance was then when it has arrived, we can’t collect it, as ‘they are doing a stocktake’."

Product Quality & Selection

Pros:

• "This place has everything! It's a bathroom Aladdin's cave... Great range, great prices."
• "All items were extremely fairly priced considering their high quality."
• "It is good value for money."
• "The choice is vast and prices very competitive."
• "All the products were high quality and at brilliant prices."
• "They have a huge range of products in their basement catering for all budgets."
• "Their showroom is extensive and all the prices are displayed, which makes a refreshing change from the way some bathroom retailers operate."