Busaba Westfield Stratford Reviews Summary

Food Quality

Pros:

• "The food was very nice & tasty."
• "The signature calamari was my favorite."
• "The food was absolutely incredible, Thai red curry, crispy duck noodles, fish cakes, calamari in a peppercorn sauce and chicken satay were all amazing!"
• "The fish cakes and the chilli beef tasted 100% like what you would get in Thailand."
• "Food was spicy and tasty."
• "The food in this restaurant was amazing. It just tasted so fresh."
• "The food was consistently good with fresh ingredients and bold flavors."

Cons:

• "They served the food freezing cold, so they said they would get another dish, but they just microwaved it which ruined the taste of the meal."
• "This is definitely not the Thai food taste as I ordered beef red curry which is too much salty."
• "The coconut rice barely had coconut, it may as well have been standard steamed rice."
• "The green curry was fluorescent green - not entirely sure if they add food colouring?"
• "The Tom yum soup was really inauthentic."
• "The food is hardly authentic Thai; more like overpriced takeaway food."
• "The worst dish was the Tom Yam Goong - it looked and tasted like old dish water with a splash of tomato juice."

Service

Pros:

• "Service was excellent."
• "The staff were very friendly and when we mentioned to the manager about the over seasoned curry she was very polite and accommodating."
• "Great experience from the guy who greeted me and found my table, but especially from Mou who was so kind and helpful throughout my time at the restaurant."
• "The service was amazingly fast and the staff is very nice."
• "Service was fast and bought with a smile 10/10 experience!"
• "The staff is helpful and make good recommendations based on your preferences."
• "The staff were wonderful. Very polite & our waiter attended to our requests with no issues."

Cons:

• "The worst service ever experienced!"
• "Sadly disappointed. The greeting at the door was less than friendly, I had to repeat myself about 3 times before he recognised I had a reservation."
• "I waited 45 minutes for my food for it to not come."
• "Appalling service, ordered a soup, came almost frozen, set it back only to wait another 30 minutes to get the same dish which had no soup in it."
• "The service was quite slow considering it was not very busy."
• "Very poor service and rude staff."
• "The waitress servicing us either had very poor English or poor knowledge of the menu."

Price and Value

Pros:

• "Especially the £20 with unlimited rice or fries."
• "Good tasty food and reasonable price."
• "The food is a decently priced, with plenty of lunch options for something cheaper."
• "It’s affordable."
• "Good value for money, good portion sizes too."
• "Food was spot on for what we paid and recommend the calamari."
• "Food is memorably tasty, well presented and arrives promptly."

Cons:

• "First off all, be prepared to pay £16 for curry the size of an extremely small starter, £5 for a rice that is from supermarket."
• "Definitely overpriced for a really poor meal."
• "Overpriced drinks."
• "Between 2 people it would cost around the £60/70 area (and that's with tap water)."
• "The food portions very small for the price that they are advertised."
• "Tiny portions for a high price."
• "What a rip off. £14.50 (£29 total for 2 pad Thai) each on Deliveroo for this."

Ambience and Atmosphere

Pros:

• "Fantastic Thai restaurant - the deco is really cool with dark tones and Thai vibes."
• "Great traditional food with a lovely sharing style atmosphere."
• "Its a cute date spot."
• "The place itself looks really nice, I loved the interior with the tall ceiling and big square tables, together with the dim lighting."
• "You share tables, which I personally liked, as you can meet people and it's a sociable, fun vibe."
• "The restaurant had an amazing energy, the decor is pretty, the food is top quality, but the tables are shared so this common approach means there is always a smile or a conversation to be had."
• "The atmosphere here is really lovely, lovely yet quiet."

Cons:

• "The worst part is partly down to the guests but this was never a problem in many years before, the toilets were a state."
• "Poor atmosphere."
• "Uncomfortable and extremely awkward seating."
• "Atmosphere - super noisy, very intrusive, not meant for an enjoyable dinner."
• "The music was too loud and quite unbearable."
• "Social distancing wasn't great and I didn't think another group should have been sat on our table."
• "Basically paid for overpriced underwhelming food and atmosphere."