Busaba at the O2 Reviews Summary

Food Quality

Pros:

• "The food was very good and tasty, and good portion sizes."
• "Fabulous vegan options which made choosing difficult! Tasty, spicy, good size portions."
• "Food is AMAZING! Great menu selection & priced reasonably."
• "The food came out piping hot! It was so delicious and I can’t wait to come again."
• "The food and drink was very tasty and there was a great buzzy atmosphere."
• "The food was delicious."
• "Food was honestly a 10/10. The Tom Kha Gai was truly out of the world."

Cons:

• "Overpriced, the food was average, and the staff were really rude."
• "Rice was dry and crunchy. Menu choices were limited, inauthentic to Thailand, and rigid with no meat substitutions — for anything!"
• "Prawns on my pad Thai was cold and the calamari was also cold and rubbery."
• "Unfortunately the food was not fresh and piping hot. And almost lacked flavour."
• "The food was ok and let down by the spring rolls still being frozen inside."
• "I wasn't impressed with my chicken pad Thai, it had no flavour."
• "The food was lukewarm, almost cold and has no taste at all."

Service

Pros:

• "The staff were pleasant and helpful."
• "Atmosphere is great the staff were great in attending to us."
• "The server 'Vinay' was fantastic. He ensured and endured that we have the best food selection and a memorable evening."
• "Amazing food and really good service."
• "The staff made every possible effort to ensure that I ordered something which made me happy."
• "The staff were all friendly and conversational, especially our server Ife, with whom we had amazing interactions with."
• "Service was excellent and very friendly."

Cons:

• "Waiters walking around doing not a lot but empty plates left on tables."
• "Got our order wrong then got the bill wrong."
• "The servers kept forgetting items and apologising."
• "Tasty food, but absolutely atrocious service from the surly Mediterranean looking waitress."
• "For £70+ for two people it was a rip off."
• "The rest of the waiting staff was inattentive and we had to wait for 1 hour to even ask for a bit of salt."
• "The chicken satay was not cooked properly it was pink, bland and was tepid."

Ambience

Pros:

• "There is a relaxed ambience and some novel tables and chairs in some parts of the restaurant."
• "We have never eaten at Busaba so we were not sure what to expect and when we arrived we found the seating arrangement was on communal tables; which was actual quite fun."
• "The smells of great food and the chatting of happy people gave Busaba a great atmosphere."
• "A great buzzy atmosphere."
• "The large square table layout under hanging lights has a nice communal feel to it."
• "The ambience is nice."
• "The atmosphere and decor was inviting and nice."

Cons:

• "Arrived, restaurant was sweltering hot."
• "They were playing afrobeats and french R&B music very loudly, which I found very odd in a Thai restaurant."
• "It was freezing cold, very dark."
• "Food on the floor, uncleared tables, warm beer and inedible food…"
• "The restaurant is so noisy you can’t talk to each other."
• "Busy and the air condition makes the food cold quickly."
• "Probably one of the worst places I've ever eaten in London."

Value

Pros:

• "When we visited it was their 20 Year Anniversary offer evening, so we got 50% off on all food menus."
• "Limited menu on concert nights but still a wide variety of dishes, and extremely quick service. Tasty, fresh, flavoursome Thai food."
• "Prices were pretty reasonable too."
• "The price was fair too."
• "The value is magnificent as we enjoyed it more than eating at any high end restaurants."
• "Really like this Thai restaurant, good food reasonable price."
• "Lovely food and good service."

Cons:

• "All in all, good but expensive food but because of the fore mentioned I absolutely will NEVER go back there or any of their restaurants!"
• "For this price you can get higher quality food in the heart of oxford street."
• "For £70+ for two people it was a rip off."
• "Even with NHS discount, we struggled to find the justification of the price."
• "Prices are just stupid for the quality of food and service you get here."
• "Food is expensive for the quality and the portions."
• "Poor quality and overpriced."