Wink Lash Bar Reviews Summary

Quality of Service

Pros:

• "Dani is absolutely amazing, super friendly and professional."
• "The salon is a beautiful tidy and calm environment, I even got a nap in."
• "Dani's lash lift is amazing, every time I receive so many compliments and people asking if my lashes are real."

Cons:

• "Don’t come here if you’re expecting great customer service. The WORST customer service I’ve ever experienced in my 20 years of business."
• "Absolutely disgusting customer service. My friend and I had booked an appointment at 7pm which we were running late for... She then said she won't be able to do the appointment for neither of us."
• "Worst experience I ever had, not sure where all the 5 star reviews come from. I had lash lift multiple times in different places in London and it was all great. The lady in Wink Lash Bar was just apparently trying to do her job as quickly as possible."

Professionalism and Skill

Pros:

• "She’s a real expert when it comes to lashes and all things beauty!"
• "I had my lashes tinted and lifted and brow lamination for the first time at Wink Lash Bar and it was amazing."
• "Dani is the first and only person I would ever let do my lashes! She’s extremely professional and is amazing at what she does."

Cons:

• "She left half way through the appointment to 'pop to the shops' with her 21yr old daughter to plan for a party. Her colleague took over who then overwaxed my eyebrows."
• "Lash extensions done poorly, customer care received afterwards was poor and very rude treatment when you confront them about these issues."
• "Brow lamination shape was good. We agreed to tint only the ends of my blonde brows. When I opened my eyes, my whole brow was very dark."

Results and Longevity

Pros:

• "My lashes look amazing and the result last really long."
• "I have been getting my lashes done by Dani for a good few years now and she is the best in the industry. My lashes always look absolutely amazing."
• "I have been going to Dani for my lashes for over 3 years now and I still get so excited seeing the results! My lashes last 8+ weeks with absolutely no damage."

Cons:

• "I got an infection in the eye after having my lash extensions done here by a young girl Ipek."
• "I had lash lift multiple times in different places in London and it was all great. The lady in Wink Lash Bar was just apparently trying to do her job as quickly as possible, putting the product carelessly."
• "Had my lashes done a week back and am totally in love with it, was a bit 50/50 on whether it would work but honestly the outcome is amazing."

Customer Experience

Pros:

• "Dani is very kind and accomodating (I messed up my booking and she managed to squeeze me in!) Would highly recommend!"
• "Dani and the other lady were lovely, explaining me everything about the procedure and answering all my questions."
• "The atmosphere of the place is relaxed with a killer sound track. My lashes look AMAZING and I wouldn't hesitate to recommend it."

Cons:

• "I booked a month ahead for my birthday and upcoming holiday. Went to check booking been told there was no booking."
• "I had an eyelash lift and an eyebrow shape and tint. Both ladies were wonderful and made me feel at ease since this was my first time there. Very happy with the service I received and the results."
• "I booked for LVL & Tint and contacted Dani via phone who was friendly and accommodating. The salon is clean, warm and has soft ambience that relaxed me."