Fullwell Cross Health Centre Reviews Summary

Online Services

Pros:

• "I am very impressed with the new online service. I have used it a few times now and have been contacted promptly on each occasion."
• "I’m so happy that appointments and other things are now online."
• "Booking an appointment is so much easier and better now."
• "This innovation has undoubtedly transformed the experience of seeking medical care."
• "The new online booking system is also efficient and better than the previous method of getting on the call queue at 8.15 am!"
• "Online enquiry is better than I thought in the beginning as I always get a reply in no time."
• "The new online booking service is excellent. The response rate and the method of response were great."

Cons:

• "Had one issue when I had cancel an appointment but there was no option to reschedule and had to do the whole process of filling up the online form again."
• "It is almost impossible to talk to a GP and when you finally get a call from one there is no time to discuss anything."
• "The online system for patients that are not computer/tech savvy will not be able to use this like my mum."
• "The new system for appointments is ridiculous, I was standing in front of one of the receptionist and she wouldn't talk to me."
• "We don't have any login details on our son's name, I have tried to book an appointment using login details but it was not allowing."
• "It is very difficult to take face to face appointment."
• "It is getting easier to book an appointment via the website but sometimes it’s too much info to type in."

Staff and Service Quality

Pros:

• "We find FXMC staff very helpful and easy to deal with."
• "All the drs are great very experienced and know what they are talking about, very thorough and great with my children aswell."
• "The nurse who administer the injection was a lady by the name of Kimberly Pang. She was was very efficient and caring."
• "Dorothy is someone I can also go to with medication concerns, she is very friendly and welcoming."
• "Just had our Covid and Flu jabs at Fullwell Cross. As always very well organised."
• "The team are always helpful and supportive."
• "The staff could not have been kinder and more caring."

Cons:

• "From reception to the attitude of the doctors is seriously bad."
• "You would be dead before you got an appointment."
• "There were many other staffs listening the conversation but not trying to resolve."
• "Doctors are really nice, but the competence of receptionist is below 0."
• "Everything seems hardwork for them."
• "Very worst service from receptionist to Doctor."
• "Some real nasty people in there managing the front."

Appointment Booking

Pros:

• "Had my first Covid jab here. The process was very well organised and streamlined."
• "The new system is a lot quicker although a hassle when all you want to do is talk to someone quickly but they do come back to you quite quickly."
• "So quick to get appointments with the online system now, makes life so much easier."
• "Today’s Covid and flu vaccination was very easy to book via the link sent by the surgery in the invitation message."
• "I then received a text reminder to book my 2nd appointment, which was very user friendly and simple to book."
• "The online booking system is a lot quicker and less disappointing, now you don’t have to spend hours on the phone to get an appointment."
• "Went online this morning to book an appointment... Received a text within an hour asking me to attend a face to face consultation on the same day."

Cons:

• "Trying to book appointment from last 3 days. Firstly it’s impossible to get through after calling again and again."
• "Receptionist tells me that I can only park if I have a disabled badge."
• "Very difficult to get an appointment- been a resident for 30 years and it’s getting progressively worse year on year."
• "Only issue is the level of appointments available for the day and when you call in its takes so long to get through."
• "Had my first jab here and it was fine (hence the 2 stars and not 1). Was scheduled to have the second and after travelling 2 hours found a note on the door saying it was cancelled."
• "Finally get answered after an hour wait and get told call tomorrow we are fully booked!"
• "Might as well be an abandoned building, its that difficult to get appointments, or even have anyone pick up the phone."