Move My Stuff - Home Removals & Self Storage Reviews Summary

Customer Service

Pros:

• "The operations team including Dave, Norbert and Marley have done excellent job in moving all my stuff within schedule."
• "Bev in the office was great as it took us many months and changed dates to finally get moving but she was always very understanding."
• "Office staff were very pleasant and efficient despite delays with exchange of contract."
• "The team in the office were really helpful in setting everything up and responsive to my queries."
• "From the first call to Jade to the video tour of the house contents with Danny."
• "Had to wait 3 hours for our keys but the guys were so patient and understanding despite it being a really hot day."
• "You guys were fantastic! Right from the word go you were so helpful. Jade in the office was so patient as we had to change our move date so many times - I lost count."

Cons:

• "Also, should be wary of a company whose staff members place positive reviews."
• "Damaged items and took a while to sort out (months), I am out of pocket and inconvenienced."
• "WORST SERVICE EVER OVER A THOUSAND POUNDS WORTH OF DAMAGE AND THEY REFUSE TO SORT THE ISSUE OUT."
• "Managed to transport our stuff with only some of it damaged and broken."

Efficiency and Professionalism

Pros:

• "The 3 gents that did my move were machines! They didn't stop, at one point I had to almost force them to have a cuppa!"
• "Punctual, hardworking team."
• "The four guys that moved our house on Friday were just outstanding. Polite, friendly and extremely professional."
• "The staff allocated for our removal were really professional, friendly and very helpful."
• "Booked for 9am on a saturday the lads arrived a few minutes early."
• "Very professional and done in no time."
• "They were cheerful and professional and we really appreciated that they went the extra mile on what was an incredibly stressful day!"

Cons:

• "FIST SIZE HOLE IN THE BACK OF A WARDROBE."
• "All my oak furniture ruined with scratches."

Team and Staff Performance

Pros:

• "Seriously i have been worked with different companies but this company one of the best experience i have ever had reason ceo's of this company and team are incredibly supportive no pressure nothing always giving you motivation."
• "I can highly recommend Move My Stuff and in particular Nathan, Dale and George."
• "They were polite, efficient and extremely respectful. They took good care of my belongings."
• "Professional, friendly and efficient."
• "The ladies who did our packing were a pleasure to have in our home and the removal guys were friendly, fast and efficient and no breakages."
• "The removal team arrived promptly, they were friendly, professional and were respectful of my belongings."
• "The three guys who moved our house today were all polite, friendly and very efficient."

Cons:

• "Only point of feedback I would give is that originally we were told the service would include help with packing but when the movers turned up they weren't sure this was the case although they helped a bit anyway."
• "Really impressed. Affordable and professionable. Turned up promptly, careful with all the valuable items which they wrapped well. Very pleasant. Ive marked a star down only because we had two removal men and one had poor communication."