Gibbs Gillespie Ruislip Manor Reviews Summary

Customer Service

Pros:

• "Danielle, Jordan, Oliver and the whole team were very helpful and supportive throughout the process of buying a house."
• "The whole team at Gibbs are very professional and extremely helpful and willing to assist in any way."
• "Oliver has gone above and beyond to help us and make sure that the process has been as smooth and stress free for us as possible."
• "Lucy Attwood was very supportive in getting our property on the market lining up potential buyers within hours."
• "Tom kept us informed every step of the way and guided us with his professional advice."
• "Danielle handled our move, and despite our buyer messing us around, she helped us to negotiate with our seller, representing both of us in a calm and professional way."
• "Throughout the whole process of marketing, viewings etc etc Oliver and his staff have shown utter professionalism at all times."

Cons:

• "Completely unprofessional and disrespectful. Will never go through Gibbs Gillespie again."
• "I was constantly having to call back and take time out of my clinic to get an update and was always told the Manager would call back, but never did."
• "Sadly the same can’t be said for your recommended legal firm 'Lifetime Legal' who proved to be a complete waste of money."
• "That was a week ago... I can now see the property is sold and not once was I informed or given an update that I asked for countless times."

Communication

Pros:

• "They work closely as a team but Lucy and Danielle in particular were brilliant; always keeping us informed, responding to queries and returning calls etc."
• "Danielle has been absolutely brilliant at managing our move. She has been great at communicating with us, chasing solicitors and keeping everyone informed."
• "Lucy and the Gibbs team did a great job at marketing our beautiful home, organizing viewings."
• "We were updated weekly by Danielle who was knowledgeable and reassuring throughout the whole process."
• "Both Tom and Danielle provided brilliant customer service."
• "Danielle was excellent at proactively managing a challenging sale."
• "We were kept in the loop nearly every day and as soon as there were any updates, Tom would phone us up straight away."

Cons:

• "I was constantly having to call back and take time out of my clinic to get an update and was always told the Manager would call back, but never did."

Professionalism

Pros:

• "This is the first house where I have been the seller so the procedure was unknown to me - I was full of questions and uncertainties but through patience (theirs not mine), kindness and of their highly professional nature they led me through all the necessary steps."
• "Exceptional service and very professional! I can't recommend their service enough!"
• "Danielle Gennard provided us with an excellent service at each step of our purchase."
• "Lucy Attwood was professional, friendly and efficient. Our house was on the market for one day of Saturday viewings and we had an offer by the Monday."
• "Always professional, kept me up to date and very helpful."
• "From valuation to instruction to completion the Team at Gibbs Gillespie, Ruislip Manor, directed by Oliver Squires, have been totally professional, friendly and accommodating."
• "Tony from the branch has provided exceptional service throughout the buying process and has gone the extra mile on a couple of occasions."

Cons:

• "Completely unprofessional and disrespectful. Will never go through Gibbs Gillespie again."