DLG Auto Services Aldershot Reviews Summary

Staff and Service

Pros:

• "Decent staff inside, never have any issues with them, good bunch of staff doing their job above and beyond for us public."
• "The team were super efficient and excellent in their communication."
• "They kept me informed all the way through via email and was also able to see the ticket on there website of the work."
• "I was kept informed of the progress of the repair throughout."
• "Everyone I spoke to was so kind and helpful."
• "The staff were helpful, friendly & have done a very good job."
• "All staff were extremely pleasant and helpful."

Cons:

• "Do not recommend it to anyone and I am surprised that such a large insurance company like Churchill has approved this garage!"
• "Neither their portal or I were updated until I chased and then it still took 3 or 4 days later than promised."
• "I HAD to use them through of my Insurance company, they had created a Brand New problem, by flooding my boot and taking weeks to resolve, with poor communication and lack of internal communication also."
• "Not good as information supplied for repair and updates very poor, took twice as long as quoted."
• "When finally get through, the promised callback never happens."
• "Awful communication, they promised to phone me with weekly updates and didn’t."
• "Communication was very poor though I was told that initially that the estimated repair time would be 7 days, after 14 I called for an update but they didn't call me back."

Quality of Repair

Pros:

• "Car was returned yesterday and the repair was first class."
• "Repairs were excellent, car looking as good as new and delivered earlier than anticipated."
• "The body repair was done to a high standard."
• "The repair was spotless."
• "Had some bodywork repaired on my car after an accident. After repairs my Car looks like new it’s so amazing and so professionally done."
• "The repair was done professionally."
• "The repair work was amazing."

Cons:

• "Once the car was returned after repairs and washed/dried, there is clear evidence of unmatched paint spray in front of the rear wheels."
• "Vehicle returned very clean and repairs completed to high standard but with multiple warning lights on dash, including failed bulbs which should have been replaced as they are in the 'impact' area."
• "When the car was returned there was imperfection in the paint and the door still had a slight ripple in it."
• "Repair satisfactory done although slight orange peal finish on paint work which was not noticed immediately due to car being wet with rain."
• "Repairs had been bogged there was a dent in the bumper and paint had been pulled off when they removed the bumper protector."
• "They returned my car with more damage than it was booked in for at the time of the repair."
• "Just received back my vehicle to discover that they have failed to replace a safety related item - worse still, they have attempted to repair the item (which must be replaced) and botched a repair to the rear panel."

Efficiency and Timeliness

Pros:

• "The whole process was professional and smooth."
• "From days before it arrived there I was kept constantly updated on the progress of the repair by phone or text which I was very grateful for."
• "Would certainly recommend everything they did for me from collecting and returning my car to my home in timeline promised, did excellent job on my front and back bumpers which were damaged and returned my car looking as good as new."
• "Although was through insurance they were amazing and helpful car was in for 3 days and even helped me collect the car early to attend my MOT."
• "The whole interaction was very professional and I was kept very up to date and in constant contact over progress."
• "The gentlemen who collected and delivered the car were courteous and friendly."
• "They kept me informed on the repair progress and delivered it back to my home."

Cons:

• "Only gave 4 stars as the collection communication was poor and I waited in all morning as per an SMS instruction, but the collection didn't happen until 2 hours later."
• "The morning it was meant to be returned I phoned and they hadn’t even started the work despite having had the car for two days!"
• "Went in for accident repair. Very slow service, took 6 weeks, after being told it would be done in 10 days."
• "A guaranteed customer base from the Direct Line insurance group, leads to poor quality repairs, poor customer service and additional damage to what the car went in with."
• "Waited in all day to get my courtesy car and had a call saying I hadn't signed the paperwork."
• "Shocking service; they said it would take 3 days and it has taken 2 weeks, with no one either calling me to advise of the delay nor even answering the phone!"
• "Closed for 3 days due to the high winds (1 day storm so why close for 3days?)."