Address: 90 Liverpool St, London, EC2M 2AT, United Kingdom
Phone: +442039368960
Rating: 3.6
based on 90 reviews.
Equipment and Facilities
Pros:
"The gym boasts top-notch machines that are well-maintained, allowing for a great workout experience."
"They have a machine area, cardio area, free weights area, studio, yoga and a boxing gym."
"The amount of equipment available means I never have to wait to get on a machine."
"Equipment is second to none as are the facilities."
"The studio is brand new, clean, not too crowded and with all exercises and machines you need."
"The equipment is very nice, there is a huge range of machines, some machines I've never even seen before—you can tell it is all very high quality equipment."
"Gym80 equipment which is top quality well made solid kit, the best I’ve used."
"A pretty decent range of equipment, nice boxing ring."
"Weights area have a great selection of machines and free weight area is great."
"The gym is spacious, equipment is brand new and being able to use the sauna after a workout is amazing."
Cons:
"Personal trainers also like to use multiple pieces of equipment, there is only 3 squat racks and a handful of bars which makes it impossible to use when they are training multiple people at the same time."
"The dumbbell weights only go up to 36kg."
"I find it a bit tricky that there are no signs on the machines showing the name of the machine or instructions on how to use it."
"The functional area doesn’t have mirrors, tbh the whole gym doesn’t have enough mirrors."
"Weights / equipment are slightly lower quality to Puregym, the cardio equipment is not good at all."
Cleanliness
Pros:
"The facility is consistently immaculate, creating an inviting atmosphere for fitness enthusiasts."
"Of course JR is known for their nice interior but on top of it I am happy about the German hygiene standard in the gym that I‘ve missed when I moved to the UK."
"Amazing location too right by Liverpool Street station."
Cons:
"Smelly and dirty carpets in the locker rooms!"
"No mats anywhere so the whole small area is full of water."
"I once left my compression tights hanging on the shower on Thursday, it was still hanging on the same spot, when I came back on Monday."
Customer Service
Pros:
"Great customer response and service from Farhan."
"Farhan is an excellent team member who always provides kindness and great advice."
"Love this gym and the vibes and the staff!! Best equipment and amenities :))"
"Staff is great, machines are all completely new and they are really high quality."
"Walking in makes me want to exercise, the vibe is so fun and staff are really friendly!"
"Staff are super friendly and approachable to ask for help."
Cons:
"This is the worse gym, they do not respond to your emails; customer service is no help and have no clue."
"Customer service at John Reed is absolutely ATROCIOUS."
"Nobody at customer services responds to my emails."
"A lady pt here has absolutely no respect for other people’s personal space."
"Apparently staff (Imran) are allowed to pick fights with members for no reason."
"I have lost trust in John Reed’s capabilities to keep their clients safe during exercises and their customer service when things do go wrong."
"No discount in any of these cases or estimated time for resolution."
"Sent an email to cancel membership (as it can't be done in the gym) and haven't got an answer after 2 weeks!"
"Terrible service, avoid this place."
Value and Cost
Pros:
"Monthly membership fees are expensive but you really get what you pay for."
"Price is on par with the facilities offered."
"Decided to take up the flex offer £120 down to £80 signed up on the ipad at reception with a friend."
Cons:
"Membership is too expensive for what it is."
"The prices are on the higher side, not sure it's justified."
"Overpriced for the service you get."
"Pure Gym quality at Virgin Active prices."
"Minimum term outlined under the 'contract' you sign here is 15 months, that is technically unfair under the Consumer Rights Act 2015."
Membership and Contracts
Pros:
"They even have monthly events for members."
Cons:
"Trying to cancel due to [the air con and shower issues], they have been ignoring emails."
"Misleading people by advertising 10 visits for 49£ which ends on Friday."
"No proper update or even a discount to membership."
Shower and Locker Room Amenities
Pros:
"The sauna is huge (my favourite part) and I love the hot yoga!"
"Safe lockers."
Cons:
"The gym shower area not working is a drawback."
"Showers have not been working for 3 months."
"The showers have very temperamental sensors and it is difficult to keep the water on long enough."
"Lady’s changing room is a total mess, only two hair dryers that would stop working after two mins for no reason."
"The gym also does not have a proper spa, only a sauna, and the showers are very bad."
"Filthy toilets, can’t drink water unless you have a bottle, no apologies for their broken drinks fountain."
"Remember which locker number you use before you go to the gym otherwise easy to forget haha."
Atmosphere and Design
Pros:
"The interior has quite the touch to it which seems to be their USP."
"The decor is stunning and has had a lot of thought put into it."
"Update: it been a month since I’ve been here and can confirm it’s the best gym I could’ve chosen for myself."
"Amazing gym. The decor is just sensational."
"Lovely environment to work out and really get in the zone, as well as superb equipment which is all top quality!"
Cons:
"The entire downstairs seems like wasted space to me."
"The gym space, but it's just bizarre."
"It pitches itself as a high-end option and for £120/month one would expect at the very least the same quality of a Virgin with more modern facilities."
Advertising and Promotions
Pros:
"I am on an international mission to visit as many John Reed locations as possible."
Cons:
"Terrible customer service and overt conflict of interest here in the reviews."
"I'm looking forward to the main sales guy returning from the head office with the way to save this gym!"
"Be careful on the 5 star reviews as you might see them in the gym wearing a staff uniform."
Maintenance and Communication
Cons:
"It's been over three months and the showers are still under maintenance."
"Before that, electrolytes were missing from the dispenser machine for over a month."
"They don’t tell you they are closed on bank holiday I came today to the gym and it was closed."
"They didn’t send me anything saying they are going to close for bank holiday."